Review Time
Four years old and 22k miles, serviced by Mazda dealer since new - major water ingress, major electrical fault causing two batteries to drain in two weeks (including the 'new' one), £1400 repair quoted for exhaust 'valve' and numerous recalls over the four years! Very poor second hand value reflects low esteem for Mazda brand.
Extremely helpful and friendly staff. Dan Parfitt the sales man we dealt with had a great deal of knowledge about the vehicle I purchased and organised preparation of the vehicle for collection right on time. He explained all of my purchase options and additional products I could purchase if required without any pressure to do so. I would recommend a visit to Newport Mazda if you are looking to replace your car.
I have bought two not very expensive used Mazda cars from two different main dealers over the last eight years or so. My cars get the worst of all worlds, not used for months and then used a lot for a few weeks in areas public transport can’t take me. I have found the experience of buying from a main dealer, the peace of mind and the not such a high premium on buying privately or from a non-franchised dealer, in both cases extremely satisfying. I was not treated as a second class citizen simply because I was buying at the cheaper end of their stock list, on the contrary, everything was done to both smooth the transaction re part-exchange and transfer costs, and to make me feel special, almost part of the family. In both cases the car, guaranteed by the full Mazda dealer network, has proved to be what Mazdas always were expected to be, well built, thoroughly checked and maintained and thoughtfully retailed, respectfully and honourably with reliability at its heart and centre. I’ve had years and thousands of miles of trouble free motoring in my low cost secondhand main-dealer Mazdas. Thank you Mazda.
Read ALLWOW... 5 STAR for Debbie and Chris took care of my car like it was their own, i had a service booked and ended up with a recall.They arranged a loan car even though they had none Debbie worked hard to get me one from Enterprise rental. For the two and a half weeks I was kept in the loop. When my car was ready Debbie had it cleaned and ready for collection. Sometimes it's hard to get good service, Chris and Debbie made the journey more comfortable for me........ SADLY 😔 the complete opposite from the Sales Director Kam Shokar on the day I dropped the car off, I walked around the shop floor and I was trying to get my insurance details for the rental from enterprise, looking for a pen I found one on an empty desk at 8am halfway through writing the details I needed I was shouted down by Kam Shokar he was saying "don't touch that pen" as he walked over to me, after writing the details I was going to explain... without a chance to say anything Kam Shokar shouted his head off..turned and walked into his office. (I would have preferred "Sir would you like to borrow a pen)After that his staff couldn't look me in the eye.I know this is Romford and not Knightsbridge but the red carpet should be out for everyone who walks through the door.I am a keen Mazda driver for many years and I feel I can't return to Romford Mazda.Credit to the staff for putting up with this behaviour from a member of staff let alone the" Sales Director "I have been emailing Jeremy Thompson at Mazda Dartford and my next bunch of services will be done there.I am a highly trained specialist in my frame of work and I feel Kam Shokar looked down on me, a customer is a customer. Being the Sales Director doesn't allow him to speak with customers it that way, I'd hate to think of how he speaks to his staff.I won't let this spoil my love for such a fantastic car brand.100% credit to Chris and Debbie for holding customers.
My 2021 MX5 has done 14500mls from new and was 3 days outside the 3yr warranty period when I took it for service and MOT. It was found to have leaking shock absorbers. They didn't want to know. We're totally dismissive. Even told me they had had a few vehicles back with same problem and it must have been a faulty batch. Very disappointed with their lack of concern and attitude. Will be going elsewhere in future.
Bought a 2017 MX-5 RF from a Mazda approved garage in June last year.Last week the gear stick froze up whilst the car was on a dual carriageway, meaning I couldn't put the car in gear. I was coasting at about 40mph, quite a frightening experience. Was able to get on the central reservation and call for help.Used Mazda roadside assistance and they took the car to a Mazda approved garage.An oil leak has been identified with the gear shifter which will cost nearly £400 to fix.I assumed my extended Warranty would cover this (still 3 months on it) but as they don't need to remove the gear stick itself, Mazda are refusing to cover the cost. I can't see this small print on my warranty but it must be there somewhere.No courtesy car has been offered and the car is in Dewsbury (I'm in Leeds) meaning I'll have to get a train or taxi out there to collect it.You really do feel like a second class citizen as a used Mazda owner. Even where you engage with Mazda approved services/garages, they don't want to know.I bought the car because I heard the cars were bulletproof and the aftercare was great. Perhaps if you are buying new. But for used vehicles Mazda don't want to go near you.Really disappointed. It isn't often you have to shell out for repairs to a vehicle you've had less than 9 months.
very disappointed of Mazda (2.2 skyactiv diesel) full of issues…exhaust camshaft gone…Low oil pressure due to injector leak…hard break pedal( vacuum pump) gone as well so basically every warning light on this car came up this kind of issues should be done on a goodwill basis no matter of mileage
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