Review Time
First and last time using mazuma mobile. Sent my phone away, immaculate condition not a mark on it. I have around 20 photos I took of the phone before I sent it as proof. Was offered £200 online. I got an email to say my offer had been revised as my phone has "more than 5 scratches" I rejected this and then called straight away to ask for photos as proof as my phone has obviously been damaged in transit. I was told that I may have "missed the scratches" until I informed the person on the phone that I have multiple pictures of my phone from when I parcelled it up. I was then assured I would receive the photos from the "technician" that evening. Nothing came through, called them the next afternoon to be told the photos take 2 working days and so I would have to wait. I then received a "revised offer" email around 30mins later saying they have rechecked my phone and are happy to now offer £185. Mazuma Mobile advertise "Unlike many other recyclers, our prices are guaranteed rather than 'up to' prices. Provided your device is received as described, you'll receive the full value" This is a downright lie. It is a complete scam to get you to send a phone away then not want the hassle of having to have it returned to you so you accept a lesser offer. I had another phone and a tablet to sell which I will be taking elsewhere and will warn others not to use Mazuma.
Easy to send and communicate with Mazuma mobile very good price paid as soon as received and checked money in my bank account. Very efficient and professional, had a problem and customer services sorted it out really quickly. I will certainly use again. Well done and thank you
Firstly I’ve used Mazuma numerous times over the years & never had a problem, this will certainly be the last, sent my phone in with a price agreed, I get an amended offer from £185 to £70 ….Battery health of your device is below 80%. Housing has more than 5 light scratches or is chippedDevice is a non-UK model. My phone was immaculate had a screen protector & case on from the minute I bought it, I asked for proof as I’ve checked the battery before sending it & after towing & throwing I got a email saying the technician had made a error & the battery was in fact as I’d said & the offer was raised to £115, I asked for the phone to be sent back to me which then took them a week to even post it, took it to music magpie & got the full amount, honestly don’t was your time
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