medexpress.com

1.3
1.3 Based on 312 reviews

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Average Rating

1.3

/
5

312 Reviews

5 Star
6%
4 Star
1%
3 Star
1%
2 Star
4%
1 Star
88%

All Reviews

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Review Time

Sandy Walker
Strongly discouraged

Strongly discouraged I placed an order a full month ago and my payment was processed immediately. However, I have received an overwhelming number of emails regarding height, weight, verification, and photos. It feels like a never-ending cycle. How is this ethical? They took my money right away and then proceeded to delay the process with endless emails. Why not gather all necessary information before charging? It's frustrating.

1
Date of experience: Jan 12, 2026
Casey Morris
UNACCEPTABLE CUSTOMER SERVICE.

UNACCEPTABLE CUSTOMER SERVICE. They took my payment and left me waiting for two weeks while repeatedly sending the same email asking for information I had already provided at least five times. Ultimately, I had to cancel my order to maintain my sanity. This is an utterly ridiculous and unprofessional way to handle a customer.

1
Date of experience: Jan 10, 2026
Nia Smith
Frustrating delays and lack of support

After a two-week wait and a significant expenditure for my 12.5 pen, I was asked again for verification. The email responses were slow, and I ended up missing my dose, which has hindered my progress. I'm extremely frustrated. I've canceled my order and switched to another supplier. There seems to be no concern for customer needs or missed doses.

1
Date of experience: Dec 23, 2025
MiamSs4236
Excellent service

Despite the negative reviews, I had no issues at all. I placed my order on Wednesday and received the goods by Friday. Fantastic service and prompt delivery!

5
Date of experience: Dec 19, 2025
JarkanGames98
Unacceptable service experience

After a two-week wait and spending a considerable amount for my 12.5 pen, I was asked again for verification. The email replies took forever, causing me to miss my dose, which has impacted my journey. I'm incredibly upset. I've canceled my order and moved to another supplier. There appears to be no regard for their customers or missed doses.

1
Date of experience: Dec 17, 2025
Caroline A.
Feeling misled by the service

I feel misled by the service. They contacted me to reorder, but when I did, they refused to prescribe. I received another message prompting me to reorder, but it's too late as I've gone with another pharmacy without any issues and at a better price. Thanks for pushing me away.

2
Date of experience: Dec 16, 2025
Eadwulf C.
Problems with my second order

I received my second order without issues and injected my first dose of 0.5mg. However, during week 2, I couldn't inject my second dose as the pen malfunctioned and wouldn't load correctly. It seemed empty upon inspection, although it should have contained 2mg. I reached out via email multiple times over 48 hours with no response. The customer service is appalling, and they quickly send reminders to reorder. It's best to avoid these scammers, as they show no interest once they have your money.

1
Date of experience: Dec 14, 2025
Becca Barnes
Medication order issues

I ordered medication, and the payment was taken out immediately. After providing evidence of my prescription, there was no further contact. I sent multiple emails and filed a complaint online, yet received no response. There is a complete lack of customer care. They are effectively a scam. Thankfully, my bank refunded me, but I have still not received any acknowledgment from the service. They have taken nearly £260 from me for nothing. Stay away; they clearly prioritize some customers over others.

1
Date of experience: Dec 12, 2025
Sam Brooks
Payment taken but no delivery

Payment was taken, yet ten days later, I still have no medication and no responses to my messages. I was told my order would be escalated, but I still haven't received it. The status online still shows it as awaiting clinical review!

1
Date of experience: Dec 08, 2025
Stanter80
Terrible customer service

I had no issues until I tried to order my final dose. They bombard you with emails to reorder quickly. I use mine every ten days and get five doses out of it. When I attempted to order the last dose, they refused and offered me a lower dosage instead. It's a complete mess!

1
Date of experience: Dec 08, 2025

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