Review Time
I've been trying to download a sample pack I got from Modern Producers who unfortunately use MediaFire to host the files. I have tried several times. It's a 2.2GB file and when it gets to the last second, it begins downloading it again. So far this has cost me over 15GB in data and I still do not have the file. This is absolutely shameful. I have complained to all who are associated with you.
I've been trying to download a sample pack I got from Modern Producers who unfortunately use MediaFire to host the files. I have tried several times. It's a 2.2GB file and when it gets to the last second, it begins downloading it again. So far this has cost me over 15GB in data and I still do not have the file. This is absolutely shameful. I have complained to all who are associated with you.
Terrible customer service. I had a premium account in 2021. Didn't use it and cancelled Premium in 2023. After I downgraded to the free account, MediaFire continued to upgrade me without permission to Premium on an expired credit card! I used their ticketing system to request a refund for unapproved charges. After 4 tickets with no response, I gave up. I called my CC company and they are taking care of it. Be warned: if you downgrade from Premium to Free, they will continue to charge your card.
If I could give no stars I would. Received no warning that my files were scheduled for deletion until after they were deleted, sent an email telling me I had thirty days to ask for them to be restored and in the twenty days since then all I get when I attempt to contact customer service about it is that they are very busy and can’t help me yet. If you can’t even respond to a trouble ticket in 30 days, people can’t recover their files in 30 days. Why tell people that they can get their files back? Absolutely garbage customer service.
I am using this service mostly from web and much less from Android. Today I downloaded some files that I had uploaded 9 years ago as a backup. I never had a problem with this cloud storage service, and I will still using it. Thank you for all those years you kept my files.
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