Review Time
Excellent service and product is absolutely superb. User-friendly website although suprised to find out based in Australia. NZ site has NZ pricing which is great. Speedy delivery. Annoyed that as a company they don't offer NZers accounts. Will very definitely purchase from them again though.
My order arrived on time however the sizing of the Cherokee scrub pants I ordered were not as per the size chart provided by the manufacturer and used by Medshop. I wanted to return them for an exchange and the experience left somewhat to be desired. Eventually, not getting to a reasonable outcome, I left a negative review on here and then Steven (the owner of Medshop) reached out to me.Steven replied to my review very promptly and let me know his details to contact directly him via email. This was done after business hours. I emailed Steven on a Sunday and he replied to me same day in a very professional and very prompt manner.For Steven to go out of his way to contact me out of hours screams volumes to me. He genuinely cares about his business, customer feedback and resolving issues. Sure, there are things internally that he's working on but for me, if someone's willing to go out of their way to ensure you have a positive outcome, that should be acknowledged positively in return. We're all human and we should support those who support us.For anyone ordering the Cherokee jogger scrub pants, the material is awesome but keep in mind to stick to your normal sizing unless you want them tight! I'm normally a medium but the size chart measurements had me as a small. If I'd ordered a medium I would've given 5 stars for this review as I wouldn't have had any problems.Would I order from Medshop again? Absolutely!If you run into trouble, don't get mad, get Steven. steven @ medshop.com.au
My experience with Medshop was very positive. I had an issue with an order I placed and their customer service (Vicki) was fantastic, very professional, helpful and quick to respond. I would definitely buy from them again and recommend them.
Don’t purchase from this company! See email below...You know I’m in New Zealand.... why should I be ringing around to find a product that’s still in your country of origin??? I have never had so much difficulty in purchasing an item online before this... Take responsibility and start showing some level of bloody customer service. I ordered from you .... I paid to you... I have been emailing for follow up to you and now you say contact Australian post. Any other business would have offered a token gift or something for all the trouble I have had ordering the simple order of two fobs but instead you try to palm me off. This is disgusting. I am asking you directly! Where is my order and when can I expect it to be delivered? Remember I completed this order on 19 July and now we are almost in September. This is totally disgusting service!. On Wed, 26 Aug 2020 at 8:01 PM, Medshop Sales u> wrote:Hi,Thank you for your email.According to tracking number ############ as provided by Australia Post, your order has been delayed by them. If you phone them, you should be able to obtain an update asap. Let us know if you require additional assistance. Help desk
This product has great accuracy! Great quality! I received my package 7 days earlier, which I expect to take longer Due to COVID-19. This company is amazing! I recommend 100%. The colour is perfect and free engraving! This was a bargain! Best product I have ever brought! All my nurse friends are jealous. Thankyou MEDSHOP!
Parcel took 2 months to arrive.It was scrubs I urgently needed for Level 4 lock down.Emails were slow to be answered - claiming I went to "spam" box. Covid situation was blamed for the delay - however it was over a month before the 3 clothing articles were sent out. had I known the order took so long to process and send out I wouldn't have ordered from here.I ordered other stuff during this time and it came with no delays.I ordered from NZ as the name of the web site was "MedShop New Zealand" but it is actually an Australian company so name is deceiving.More honest naming of the company, better communication and faster delivery would be required for this company to be recommended in future. After reading reviews now, I wouldn't order from here again.Lots of excuses and no follow through.
Never received an invoice. When I chatted with them i was told my scrubs were unavailable. Asked for a refund and now 12 days later I have still not received. Apparently you can't call them, only chat and not a very helpful person. I would avoid this place at all costs. I have bought many scrubs online and always excellent customer service.
Avoid at all costs. I wish I had read the scathing reviews online before placing an order! 5 weeks after placing an order, MANY desperate phone calls and emails, I finally received my order. I was assured numerous times that my items would be sent urgently - that day - but still it took another 2 weeks.Incompetent, liars and untrustworthy company.EDITED to reply to their response: More lies!!! This was order WELL before Covid was even in NZ or Australia! Totally using this pandemic as a scapegoat to cover their inabilities
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Medshop Australia Medical Supplier of Littmann Stethoscopes, Welch Allyn Diagnostic Medical Equipment
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