Review Time
I don't usually leave reviews, but this experience was exceptional. Working with this company has been one of the most notable experiences I've had in over a decade of purchasing large medical equipment. Every step was easy and refreshing. The representative was attentive to my hectic schedule, going above and beyond. He communicated personally to ensure everything met my needs, and I was informed of any potential issues in advance, making the process smooth and stress-free. The chairs are perfect for our practice and patients, comfortable, high quality, and reasonably priced. The level of customer service is rare these days, and I’m thrilled to have found this company. Highly recommend.
I am extremely grateful for the outstanding customer care and service we received from the company and its affiliates. The representative was patient and kind, helping us find the right hospital bed for our disabled relative. The bed arrived on time with white glove setup arranged. The delivery personnel communicated well and arrived punctually, making the setup smooth. I gave the company five stars for the reasons mentioned. Thank you all.
The whole process what extremely efficient. Omar was great to deal with. He gave me the information I needed to make the decision as to whether the product would be the right one for my family. He sent the bed to a receiver in my city who then delivered and installed it for us. I appreciated how easy he made the process for us.
I bought a bed for my mother who unfortunately passed much quicker than we expected and we didn’t need the bed anymore before it even arrived and Omar worked so hard to get our refund and walked me through the process. I’m thankful for his accommodations and help during an already stressful and heartbreaking time.
was perfectly positive from the onset of contact with Omar Shaaban. His knowledge of product, willingness to find answers if needed, constant pertinent communication during the post order process, achieving logistics in shipping to our area and coordinating a responsible white glove delivery team made the process so easy. Omar really cared about us in helping achieve our goal of obtaining this stylish fully electric bed so we can continue to care for our son Greg at home. So refreshing to actually have received down to earth best customer service ever!!!! We totally recommend giving Omar a call.
My experience with Medshopdirect.com and their representative Omar was the best customer service experience I have ever received and beyond my expectations. Omar helped guide me through the purchase of a new medical style bed for my mother who went into a memory care facility that did not have a bed for her. My mother is weakening and has had issues falling, including out of bed. The new bed met the facilities needs of not have a full side rail and met my mother's needs of having a support that prevented her falling and helping her out of bed. Omar also helped coordinate the delivery to the memory care facility and coordinate an installer since I live remote to where my mother lives and my relatives were unable to complete these steps. The effort by Omar was above and beyond and he was supportive and friendly the entire time. I fully recommend Medshopdirect.com to anyone needing their products and services.
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