Review Time
We were really pleased with the car and service initially, but encountered a scam during the return process. We refueled the car at the airport before returning it, so it was shocking to see a ZAR 200 refuel fee on the bill. When I sought clarification, they asked for all receipts from the trip to determine our fuel usage. Who keeps all receipts from a week-long journey? I've seen similar complaints from others. I advise against using this service due to their unfair practices.
Be prepared for potential issues. We rented a car, but the pre-delivery inspection did not document all the damages, especially to the rims and tires. We received no paperwork, which was very poor. Upon returning the car, the inspector immediately pointed out damage to two rims, claiming they needed replacement. The damage was minor and could have been polished out. I was made to sign paperwork stating the car was full of fuel and then they added a note about the rim damage. They seemed to overlook other areas of the car. There was also rust damage on the front. They refused to return the falsified documents. The attitude at the drop-off was aggressive and unprofessional. This seems to be a common issue with this company, as another couple next to us faced a similar situation for a minor scratch. They appear to exploit insurance for extra cash. This ruined the end of our trip. Very disappointing.
We were genuinely pleased with the vehicle and the service, but encountered problems during the return process. After refueling at the airport, we were surprised to see a ZAR 200 refueling fee on the bill. When I sought clarification, they requested all receipts from the trip to assess our fuel usage. Who keeps receipts from a week-long trip? I've read that others had similar experiences. I would advise against using this company due to their unfair practices.
Avoid this service! I was charged a significant amount for a bumper scratch I was unaware of just days after returning the vehicle. There were numerous hidden fees that were deducted from my credit card without explanation. This experience felt like a total scam!
We rented a four-wheel drive through a service at the airport. The experience was fantastic! The pickup was smooth, and thanks to helpful staff, we received a nice upgrade. We traveled extensively in this beautiful country, navigating some challenging roads. Overall, we had a wonderful stay, and returning the vehicle was also a hassle-free process.
We rented a car at the airport, booking through an online platform with full insurance for our extensive trip. The pricing was reasonable, and the pickup was straightforward (just needed the booking confirmation). The return process was smooth after two weeks, and we received our full deposit back within a few days. Really nothing to complain about. Excellent service, and we would definitely use this service again.
Upon arriving at the airport, I was asked to provide copies of my booking agreement for their records, which was frustrating. After returning the car, I was informed of a damaged fog light and a scratched bumper. I raised concerns about potential fraud and was also asked to cover fuel costs. It's wise to keep all receipts and document the car's condition when renting to avoid issues later on.
Everything seemed fine initially; the car was clean. However, after returning it with a full tank, I was charged approximately 80 rands for fuel that I didn't use. We had only driven a short distance to the nearest gas station. This feels like a scam.
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