Review Time
Essentially, they took my money. I tried repeatedly to cancel the service as no one replied to my emails, but it was impossible. I sent emails and called the phone number listed on my reservation and another one on the website. No response. Now they have my $30, and I was unable to cancel.
If there were an option for less than one star, I would choose that. I made a reservation through a third-party service, but the name was different. Upon arrival, I faced over an hour of wait time for the shuttle. When I called the number on my reservation, the representative assured me someone was on the way. After 30 minutes, I called again to explain I had a meeting, but the representative was rude and ended the call, blocking my number. The shuttle finally arrived after an hour and a half. At the office, the staff member processing my rental claimed she didn’t speak English. Despite providing my license, insurance, and credit card, she refused my insurance and demanded an additional payment. After much back and forth, I decided not to rent and asked her to delete my personal information, which she refused. I had to call the authorities to assist with that. Be aware of the different names used online and in the office. If you see any of these names, it's best to avoid them.
AVOID AT ALL COSTS! THIS SHOULD BE NO STARS. I reserved a large vehicle but was given a medium-sized, unsafe option. After driving just a few miles, I returned it and requested a refund, which was denied because I had signed a contract. I witnessed another customer facing similar treatment. Additionally, the extra charges are outrageous, and the staff, including the manager, were rude. Avoid this place!
I had a really bad experience; after booking and paying online, I was hit with unexpected extra charges for insurance upon arrival, totaling £1000, or they wouldn’t provide the car. Attempts to discuss it via email were ignored. This was the worst experience I’ve had, and I frequently rent cars. AVOID THIS SERVICE.
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