Review Time
Social care, WSCC, contacted Millbrook to fit 2 grab rails. This was scheduled for Weds14th June between 9pm and 5pm! No show, no phone call etc. Another appt was booked for the following Weds 21/6. I received phone call on the day saying the vehicle they were using had broken down! Another appt was booked for Monday 26/6. In the meantime, they phoned me Fri 23/6 to change appt to the coming Sunday 25/6 (today) When I insisted ETA, she, in the office, said between 12 noon and 5pm. NO SHOW, NO TELEPHONE CALL,I could have gone to the beach. What a shower, and I notice only 1 or 2 good reviews on Trust Pilot as well. They need to be taken off the so called approved companies used by the NHS. Disgraceful way to treat customers/end users. I have wasted 3 whole days being "house bound" 1-2 years ago I fractured my shoulder and the company supplying temporary equipment via WSCC was called NRS. Both Millbrook and NRS trade from the same address in Littlehampton.
They won't collect a hospital bed from my property because they are getting daily rental payments from government. They were phoned numerous times to collect the bed and each time they say they will they never turnup. I know what their game is, leave it there as long as possible to collect as much rent as possible. I have been asking them to come collect this bed since seven weeks ago...rough company!
Like the great majority of reviews I can only add to the very many negative ones that there are. The lack of competency of this firm is truly unbelievable. There does not seem to be any administrative organisation and from the moment you speak to a person it seems as if it is too much for them to help, you can be different accounts about the same enquiry e.g. 3 working days apart one receptionist said she could not tell me when the new parts came in for my wheelchair the second one had no difficulty in informing me when they came in (February). These are repairs that were put on order in January 2023 , 5 months and still waiting. Another NHS clinic wrote to them in March 2023 requesting a new assessment for me. I have just learnt that will take place mid July. Meanwhile I have to return to this clinic in June with them fully expecting the new assessment to be completed. How is it that one very busy clinic thinks 3 months to complete this would have been enough time yet the Wheelchair Clinic cannot manage the assessment in 4 months? Age UK, and others have expressed over the safety of my wheelchair. It has tipped me out twice and yet several phone calls to the wheelchair service has not triggered any concern or action by them. Some of the engineers who have called over 6 years have been surly and unhelpful. What is happening in this service that they are so demotivated and seem to take no pride in their service? Lack of money, time or even professional development are not sufficient excuses. Today I was given this email site to make an official complaint. It would seem they cannot even give the correct pathway to make a complaint. No constructive advice can be given , it has gone far beyond that.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
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