Review Time
We have been housesitting for 13 years, and Mind My House are the original and best, they provide an excellent service, their member support is second to none and they don't change anything just for the sake of it, they are better than all the rest and we can wholeheartedly recommend them.
Been using Mindmyhouse for over 15 years and I love their services! We’ve met people from all over the world coming to take care of our house/cats. Such a great relief to have trustworthy people staying in one’s home and not have to put the animals in a shelter. Next house sitter arriving next week for Xmas hols - someone we’ve already used this year. Fabulous idea, very well made website, very easy to use. Wholeheartedly recommended!
This site is cheap to join because it has only around a hundred or so sits at any time and many thousands of sitters. It is trying to compete with the big boys on a small budget, but doesn't have a hope in hell as it's not trustworthy.What people don't realise is that all reviews have to be approved by the person being reviewed. I organised a sitter months in advance and got taken into hospital for emergency surgery the day before her arrival. She cancelled as soon as I told her this, citing a migraine. I wrote a factual review, which she never approved and support would not publish it, saying her reason for not turning up was perfectly valid. She let me down in the worst way possible when I was in a dire situation, with no comeback whatsoever! So why is there a reliability rating for homeowner's (even though it's not based on any really important criteria) and not one for sitters? The answer is that sitters are the main source of revenue for the business. You cannot trust Mindmyhouse.com as the information provided is incomplete, biased and based upon nonsensical criteria.I complained about being labelled a 30% reliable homeowner. I found this description offensive, because the judgement was purely based on my replies to applications. I had posted many sits and had very good reviews with previous sitters returning. Their response was to expel me with the rationale that sitters 'get upset' if they don't receive an immediate reply. If your sit is popular, loads of people apply and the majority of them are people looking for free accommodation, rather than animal lovers who want to travel. Weeding people out takes time and I relied on personal references and those from other sites to make decisions, knowing first hand how biased Mindmyhouse.com reviews were.My ads always said I would reply when dates were confirmed. When they were confirmed I would reply immediately.Expelling people like me who provide desirable sits in sunny climates with a sea view near the beach is crazy. Without sits to attract payment from sitters they have no business. Commercial suicide if you ask me!
We have used your site for many many years and have had some lovely sitters during that time we have only had one bad experience in that time.We have also stayed friends with quite a few of the sitters and have used the same sitters now for about 3/4 years and grately appreciate there care for our animals and home.Would only use Mindmyhouse and recommend to wherever we can, thank you
I would not trust this site. I had a very dysfunctional sitter at my home. Caused damage, broke laws, hosted a dinner party at my home-unauthorized amongst many other issues. Mindmyhouse "suspended" the sitters account-not banned-after my complaint against the sitter. The sitter was a complete mess on my sit and ultimately a liability to the community. They sounded "polite" when refunding my membership fee, but what they actually did was ban ME-the victim. Even if they did ban the sitter, their practices are highly suspect. They essentially kicked me off the site so I cannot fact check their claims of "suspending" or "banning" the unstable sitter. There is no vetting on their part, and it seems like they do not care if a mentally unstable person, who broke many laws,lists themselves to be a sitter on the site. No loyalty to homeowners. Buyer be warned.
As a house owner we have found the site easy to use and update our offer,keeping it hidden until we need to use the advert again.Always willing to help if you have a query. We have had some of our best long term sitters from MMH over the last 18 years, albeit BREXIT and COVID have made the situation more challenging.
I am a house sitter that has used Mindmyhouse for the last 18 years. I have completed house/pet sits for 42 different home owners (all of the were good or great, some home owners have asked me back for a second, third and even forth time). I started by doing one or two house sits per year to get the experience and averaged three house sits through the years. I completed five house sits in 2024 and four this year (2025). Mindmyhouse always seems to come through for me. I continue to find interesting locations in the US. This year while house sitting in Ventura, CA I met neighbors of the home owners who were looking for a replacement house sitter as theirs had cancelled. I told them about MMH and within a week they had their replacement. I love this site.
I love using Mind My House. Over the years we've had sitters from all walks of life, from many countries and of many age groups. We've briefly enjoyed the company of so many different people who in turn have enjoyed looking after our house and menagerie. I will be heading there soon once we've decided on our 2026 travel dates.The website is so easy to use.
Updated: I've been using this platform as a homeowner for years. I've always been very happy and have had some amazing pet sitters over the years. It's cheap, fast and a lot of sitters available.I had one BAD sitter (Angelina Rabia) (no reviews), and MMH tried to help as much as they could, since they're a tiny organisation replies took quite some time. They did close their account, but couldn't take further actions. There is no real process in place when there are damages etc and they usually have a non interference policy.
The concept itself is really great, but the customer service is absolutely terrible. Luckily, I had printed my papers from the house exchange and had a phone number, because the company has not responded to me for three weeks.I paid twice, but they only refunded me once, and they are convinced that I can log in — which is not the case. I cannot reply to emails, and I can only access the platform if I pay again. Even after asking my bank for a refund, a week later there is still no communication from the company.This is not how you treat people. Imagine if I were arranging a petsitting exchange: I wouldn’t be able to log in, the other person would have no idea what was happening, there would be no petsitter, and I would end up in another place without a home.Replay on the reaction: we didnt had an email conversation i asked an member to contact you, and I had a petsitter and homesitter acount. And it still didnt work.So if i buy it again now it will work? Why dont you just email me or call, the conversation will be so mutch easier.
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