Review Time
The current assistant development manager at quadrant court and forum house, Wembley, is extremely rude and unprofessional.
The building has suffered from multiple issues and whilst we appreciate that some matters are difficult to resolve, we would appreciate some level of professionalism in this assistant dev. Manager's communication.
His communication style is unprofessional and often framed in a way that provokes or undermines the issue raised. Further he redirects or invalidate concerns in a way that escalates tension rather than resolving issues.
Please look into this
Thank you
As an executor of a relative's estate in probate, I asked for a copy of the current service charges for the Sulgrave estate by email as I had not received that information. I live in Worcestershire but they had my contact details. I received no reply. The service charges had been on standing order which had been paid up to date, but without any updated information on the service charge changes and they had risen. I am informed that their solicitors tried to email me on several dates, but seem to have used an out of date email address. The estate of my late sister is still in probate. MLM use their usual contracting solicitors who specialise in this area and apply late fees quickly. This means that the solicitors can charge increasing amounts and court fees. I am not suggesting they this is wrong, just different from the responsiveness and ---professionalism I have experienced from others.I have just been charged over £2,400 relating to a property where the tenant has just died. Whilst the short fall was an error on my part in that the service payments were on standing order, so didn't increase as they should have done, it would be helpful if notifications of a shortfall in payments were made at the first occurrence so the payments could be corrected and which would avoid accumulating late fees. I am told that they emailed me in 2025 but I have received nothing so presumably they used an earlier email address. The problems have been ongoing, so I cannot select a calendar date either. I would be interested in other people's experiences.
As an executor of a relative's estate in probate, I asked for a copy of the current service charges for the Sulgrave estate by email as I had not received that information. I live in Worcestershire but they had my contact details. I received no reply. The service charges had been on standing order which had been paid up to date, but without any updated information on the service charge changes and they had risen. I am informed that their solicitors tried to email me on several dates, but seem to have used an out of date email address. The estate of my late sister is still in probate. MLM use their usual contracting solicitors who specialise in this area and apply late fees quickly. This means that the solicitors can charge increasing amounts and court fees. I am not suggesting they this is wrong, just different from the responsiveness and ---professionalism I have experienced from others.I have just been charged over £2,400 relating to a property where the tenant has just died. Whilst the short fall was an error on my part in that the service payments were on standing order, so didn't increase as they should have done, it would be helpful if notifications of a shortfall in payments were made at the first occurrence so the payments could be corrected and which would avoid accumulating late fees. I am told that they emailed me in 2025 but I have received nothing so presumably they used an earlier email address. The problems have been ongoing, so I cannot select a calendar date either. I would be interested in other people's experiences.
I’m shocked at these 1 star reviews!MLM were appointed as our managing agents in 2024, after our last managing agent spent insurance payouts and money disappeared. MLM had a VERY difficult job with clearing up the last managing agents mess, and told us it wasn’t going to change overnight. However, I can honestly say I always received a response quickly, and had questions answered promptly too.Unfortunately, our very stupid board of (volunteer and unqualified) directors of the Resident Management Company decided to end the contract with MLM, thinking they could match their work. The building is falling apart and we’re being treated appallingly.I’d do anything to have MLM back!
If I could give 0 to this company I would. This company is absolutely a nightmare, disorganized and overcharges us for an appaling service. Just an example was one pedestrian gate that wasn't locking and it took more than 2 months to fix. Until then the residents used a chain with a padlock.
Don’t believe the copy and paste fake reviews that are clearly from staff or bots, MLM are crooks.They have stolen money from residents, tried to deny it and then disappeared for months on end without any indication of when they will pay us back.Their buildings are mismanaged, with broken promises outlined in contracts.They will threaten legal action on you for any payment that is an hour late but when it comes to money they owe you they will disappear and it’s impossible to get hold of them.They have suppliers tied in to their buildings that make it impossible to fix anything on your own without going through their channels, monopolising charges and meaning you have no choice to pay extortionate fees.The heating system is controlled by an agency they have a stake in and when they “serviced” my boiler it broke and caused irreparable damage to my walls and floor. When I tried to claim on the insurance they charged ME £500 and I ultimately lost out on costs for repairs.This list could go on. If 0 stars was possible, I’d be giving that.For the MLM staff hopefully reading this, you are complicit and have the power to act.
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