mobilemonster.com.au

4.7
4.7 Based on 161 reviews

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Average Rating

4.7

/
5

161 Reviews

5 Star
83%
4 Star
11%
3 Star
2%
2 Star
1%
1 Star
3%

All Reviews

Filter Reviews

Review Time

Kristal Diana
This is the 5th mobile device I’m selling to MM! Honestly the only place I’d sell my devices to, alw

This is the 5th mobile device I’m selling to MM! Honestly the only place I’d sell my devices to, always a seamless experience all the time. As easy as just dropping it in the Collins St branch, waiting a few minutes to get the device assessed, and you get paid by the end of the day! Highly recommended so that you don’t had to fuss with private buyers yourself.

5
Date of experience: Feb 10, 2026
Elliot
Excellent service!

5
Date of experience: Dec 01, 2025
xSkunkG34
Highly professional and incredibly quick…

Highly professional with a very quick process. I would definitely recommend.

5
Date of experience: Dec 01, 2025
Franckii
Smooth experience with the trade-in…

I had a smooth experience trading in my phone. I highly recommend them for any trade-in services.

5
Date of experience: Dec 01, 2025
Jade Taylor
Consistently pleasant experience…

This is my second time dealing with the service and it’s always a pleasure. Quick service and friendly staff. I will definitely return. Also, the representative at the front desk was very helpful.

5
Date of experience: Dec 01, 2025
SMB7645
Delayed payments

I had a very disappointing experience. I sold my device and shipped it promptly after placing my order. I chose this service because they advertise “fast payments” within 3–5 business days after receipt. My device arrived at their facility, but it’s now well beyond the promised timeframe, and I only received updates after repeatedly reaching out. Their responses were brief and almost dismissive, stating my device was still with the testing team due to high volume. Only after I followed up did they finally inform me that testing was complete. This makes me feel like my device would have remained unprocessed without my inquiries. I relied on their promise of fast payment as I urgently needed funds. Unfortunately, the delays and lack of communication made this process extremely frustrating. I cannot recommend this service based on my experience.

1
Date of experience: Dec 01, 2025
Alexidre
Very disappointing experience.

My experience was quite disappointing. I sold my laptop and shipped it promptly after placing my order. I chose this service due to their claim of “fast payments” within 3–5 business days. My laptop arrived promptly, but it’s now well beyond the promised timeframe, and I only received updates after reaching out multiple times. Their replies were short and almost dismissive, indicating my device was still in testing due to high volume. Only after I followed up did they inform me that testing was complete. This makes me feel like my laptop would have remained unprocessed if I hadn’t contacted them. I relied on their promise of fast payment as I needed funds urgently. Unfortunately, the delays and lack of proactive communication made this process extremely frustrating. Based on my experience, I cannot recommend this service.

1
Date of experience: Nov 30, 2025
Nikolai Wilkins
Incredibly quick!

Extremely quick and efficient process!

5
Date of experience: Nov 28, 2025
Miles B.
Efficient and transparent service

The representative was efficient, clear, and honest throughout my experience. I couldn’t ask for more.

5
Date of experience: Nov 28, 2025
BeefBuddy
Very easy to work with…

The service was very easy to deal with. I brought my device in person, they assessed it, and everything went smoothly. They paid directly to my nominated bank. Five stars, no hassles, will use their services again.

5
Date of experience: Nov 28, 2025

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