Review Time
The sales staff was extremely helpful. I’ve purchased many mobility scooters over the past 10 years, and the staff at MobilityDirect were the most knowledgeable and supportive that I’ve encountered. Additionally, the support staff was very responsive and understanding.
After trying out the Jazzy Carbon with a local medical company and receiving what I thought was a high quote, I checked out Mobility Scooters Direct. I had several phone conversations with Anton regarding the Jazzy Ulta Light and the Jazzy Carbon. I ultimately decided on the Ulta Light. While it was more expensive than the Mobility Scooter's price on the Jazzy Carbon, it was still $600 cheaper after applying the promotional discount I received from Mobility Scooters Direct, compared to the local medical supply company's price on the older model Jazzy Carbon. I highly recommend Anton and Mobility Scooters Direct.
The part I would like to review was ordered and PAID FOR over 30 days ago...STILL NO PART...a $45 including shipping, is apparently still on backorder...with no estimated fulfillment date available.Do you get that? A $45 plastic part that was broken when the charger cord was pulled in the wrong direction...that $45 part has rendered a $2000+ mobility cart USELESS...actually WORSE THAN USELESS...the cart cannot move except by taking off the brake, manually and then physically pushing the cart out of the way...a tricky operation for someone that needs a mobility cart to get around !!!If the plastic lever breaks often, then a bigger number of them should be on-hand for purchase...If the part rarely breaks it should be EASY TO KEEP IN STOCK !
I’ve only been using my Pride Mobility Go Chair for a few weeks but it has been the best few weeks I’ve had in a long time. To start with, I had initially made inquiry of some electric chairs from another company along with Mobility Direct. The other company took a day to respond back to me. And lost the sale because Mobility direct contacted me immediately. The excellent representative was able to answer all my questions (I’ve never used an electric chair) and was so friendly and accommodating without being pushy. The shipping department contacted me after just to confirm my address and give me receiving instructions and a contact person. Wow. The site says the chair would be received in a few weeks but I received it a week later. I was concerned about putting it together but it was so easy with very few parts. I have severe lung issues and it’s been almost impossible for me to get around to get food, self care, etc. This chair has made that possible again. I’m so happy with this purchase so far. I have yet to see how long the battery will continue to maintain its charge or if other things, like the arm controller, will burn out fast but at this point I am impressed with the professionalism of the company and merchandise quality.
My husband and I had very positive experiences with Mobility Direct. We found their website very easy to navigate. After receiving the wheelchair of our choice, we discovered a crack caused during shipping. With the help of Terry Gian, who was very professional and competent, we had all instructions to get the wheelchair picked up for returns. Before even sending it back, they had shipped us a brand new one and it is perfect! We recommend this company and the ultra-light, carbon fiber, Jazzy wheelchair!
Pour communication, sold me 100 hr. batteryreceived a 92 hr. battery.charger says its good up to 80 hrs. not 100 hrs.lift would not reach the ground had to order and pay separately for a 4" drop piece, was not credited for the one that came with it.bought the walker carrier, and the rear basketcan only use one, ask to trade the rear basket for a front basket no reply from the help email.bought the cover for the scooter it shredded on the highway 100 miles down the road,the Scotter is great powerful, i have left messages and sent emails with no response my number as you know is 314-973-4030
My speedometer/odometer stopped working correctly. Found the device attached to the rear axle was broken. After a futile search for the part, the local mobility store repair person recommended Mobility direct for parts. I called and got Tony. He asked clarifying questions, but was unable to find the part I was looking for. He had me take a couple of pictures of the broken part and he contacted the scooter manufacturer and with the aid of the pictures, were able to identify the correct part. Tony provided multiple methods for ordering the part. Once the part was ordered, I received a follow-up the next day from the shipping department and received, and installed the part 4 days later. Total elapsed time from part breakage to replaced and operational - 8 days. That was awesome customer service.
Not only do I love my golden scooter, the service I received from Edward was outstanding. As a new scooter owner I had a lot of questions. Edward was always patient and answered all of them. He even noticed a missed call from my number and called me back to see if I needed help with anything even though I hadn't even left a message.I hope that Mobility Direct recognizes what an outstanding staff member he is and how his service will keep people coming back in the future and recomending the company!!
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Mobility Scooters Direct is one the most popular and knowledgeable retailers for buying mobility aids including mobility scooters, electric wheelchairs, and power lift recliners. We sell medical-grade scooters by Pride Mobility, Baja Mobility, Golden, Afikim, and more.
Mobility Scooters Direct AKA Mobility Direct is an A+ Nationally Accredited Medical Business with HQAA, with over 10 years in business. Mobility Direct is an active Florida state-licensed (AHCA) Durable Medical Equipment provider (DME).
Mobility Direct is known for its smooth shopping experience with its non-commissioned sales representatives. Mobility Direct has an informational and educational YouTube channel displaying thousands of videos of product reviews, repairs, and much more.
Mobility Direct's expertise is providing customers with the right product for their customer based upon your living conditions and criteria for your independent or assisted living needs.See more
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