Review Time
It’s taken months to get our baby’s furniture delivered. The furniture isCheap and flimsy. Deliveries came in parts so have had to be home on 3 separate occasions so far and all the pieces are still not here yet. We have just received the cot yet no mattress. The furniture is poor quality, poor delivery structure (don’t be fooled by the online photos). After having spent $1300 with them so far we regret not spending a bit extra and going with a more reliable company with better quality products. We are unfortunately in a situation where our baby is due having placed our order three months ago and still not having received we are now in a situation where we cannot send it back as our child is due. Never again and avoid this company
Waited 3 months to receive cot and change table then for both items damaged scratches and marks all over, my baby’s due in 2 weeks and they want me to send it back haha such a joke. Also worst delivery company both no communication you just seem to be contacting both just to find out what’s going on with yourOrder. Worst company don’t buy from here.
We ordered two chest of drawers from Mocka on Nov 23rd. We were supposed to have been delivered Dec 5th, a long enough delay. On Dec 12th, still no delivery. We contact regularly Kevin at Steadfast Logistics, the freight company that oversees the delivery and he could not be more incompetent, he just keeps saying "we will be in touch with the courier" without ever following up, actually reaching the courier or trying to move anything forward. Despite having just moved in an apartment that needs furnishing we will never buy again from Mocka, that's a certainty.
Ordered the Eve bench and dining table Tuesday 11th Nov, it arrived on Thursday morning 13th Nov. So easy to assemble and a gorgeous product, lovely quality. I'm very happy. Was very nervous after purchasing from what reviews had said but I'm extremely Happy. Thank you
I placed orders with two different online stores on the same day, and while the first item arrived promptly with daily tracking updates until delivery, my experience with Mocka has been quite frustrating and disappointing.After making my purchase with Mocka, I encountered immediate difficulties with tracking my order. None of the tracking links provided were functional, which prompted me to contact your customer service team after a week of waiting. I was then given a new delivery date, which resulted in a total waiting period of 21 days before the supposed delivery date.On the scheduled delivery day, I rearranged my schedule to be available all day, eagerly anticipating the delivery. Unfortunately, the delivery did not occur as promised, causing further inconvenience. The following day, the delivery arrived unexpectedly without prior notice, adding to the frustration of the entire process.This experience has been deeply disappointing and has fallen far short of the level of service I expected. The lack of accurate tracking information, delayed delivery, and lack of communication regarding the delivery time have all contributed to a highly unsatisfactory customer experience.
Ordered a king single mattress from Mocka. I can honestly say it’s the most uncomfortable mattress I’ve ever slept on. I love a hard mattress but even this one feels like a rock to me. The bed frame is also too big for the mattress. Mocka says this is how it’s supposed to be. The response below addresses the comfort but not the fact there is a significant gap between the end of the mattress and the bed. My son’s foot slips down there.
I ordered a desk from Mocka back in March. I was aware that they were on preorder till May. We are now in May and I’m yet to hear anything about the desk. I’ve emailed 2 times, I have sent messages on insta, & have rang (rings out). The desk is a present for my daughter’s birthday on the 9th and I’m not impressed at how unprofessional this company is. Never again will I buy from them.
My experiences with Mocka Furniture have been incredibly frustrating. This marks the second time we've chosen to use their services, and yet again, we've encountered significant issues. The incomplete TV unit due to their failure to deliver all the packages was bad enough, but the unfair resolution time frames and inadequate conflict resolution have only added to our dissatisfaction. Dealing with consistent problems related to shipping and incorrect orders is bad enough, but when coupled with unreasonable resolution time frames, it's been an overall disappointing experience. Mocka needs to improve significantly.
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Mocka supplies a wide range of kids furniture, nursery and baby must-haves, and stylish products for the lounge, living room and home office. From cots to entertainment units you're sure to find something you love.
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