Review Time
My experience has been very similar to the last review. I ordered on Sept 5, with an ETA of Sept 14. It's now the 29th and there is no sign of box 2 of my parcel. I've had a text saying it's arriving only for it not to show up and most recently had a completely different order left at my door instead of my parcel.Don't waste your time or money like I did....:(
I ordered on 24th August, and on 29th August I received an email with an estimated delivery date of 31st August, all was well I thought. It's now the 8th of September and there has been no change to the status. I made an enquiry about my order and the customer service is not friendly at all or care about the issue. I was told the ETA of 31st August was "just an estimate". My guess is they don't actually have any stock in Australia and are just running a drop-shipping business. Pay attention to the 1-star reviews as this is 100% the experience I have had. The 5-star reviews must be paid for. A D2C e-commerce that has such poor logistics has no business selling to consumers. I will be reporting them to my bank and trying to get my money back as they have completely failed.****UPDATE****After leaving this review the customer service team reached out and the delivery magically got prioritized, however, they only delivered 2 of the 6 boxes and there's no ETA for the other 4 essential boxes. What a complete shambles.***LAST UPDATE***The missing items were rescheduled to be delivered by 15th September and eventually were delivered on 17th September, so in total it took 24 days for everything to be delivered. In hindsight, I should have just gone to Ikea and it would save a huge amount of time and frustration. They did refund the cost of shipping but that doesn't even pay for the time I spent chasing and following up so a very poor resolution.
Customer service are absolutely dismissive. My order still hasn’t arrived and it’s overdue by over 3 weeks already, I have complained and called many times and no communication about where is my items or why it’s delayed till now.. I have received msgs confirming my item will arrive on the day which never happens and when I call them they tell me they have to investigate which then takes another 3-5 business days with no progress what so ever and no one showed up with my delivery yet.Anyone wants to buy from this company please consider these reviews as I guarantee you that you’ll face these challenges. The company claims that all items shipped within 3 days and they commit to a date for delivery which never happens, expect 1-2 months to receive your items.Absolutely terrible and disappointing with lack of service and honesty , if I have ordered these items from overseas it would have arrived
The team at Mocka are great with communicating which makes the delivery side of things alot easier to work with. Given the large profile I understand there are going to be some challenges and they made process alot nicer to work with.The products for their competitive pricing are great quality and really aesthetically pleasing and I get alot of comments on where I buy my furniture from.I will be purchasing from Mocka to deck my whole house for when I finally buy my own.
LOVE my daughters new toddler bed now she is ready for an upgrade from the cot that we purchased 18 months ago...being able to purchase the conversion when she was ready has been great!Affordable and such great quality...highly recommend
I ordered a dining table set that wasn’t delivered. They have a 10-21 day delivery time, so waiting for that long without getting the items in the end was a total waste of time.I have emailed several times, No reply!I have called several times, only to be told the same response: “We have escalated and reached out to the courier company but have not heard anything yet”.The people you get to talk to are rude. You will not hear a single ounce of empathy, literally no effort to help a customer at all! They won’t even give their names if you ask for it, even for a valid reason of just simply noting down who I spoke to since I’ve been following up so many times.They gave the number of the courier company so that I can follow up and investigate myself (when this is supposed to be their JOB), only to be told by the courier company the following:-They can’t give any updates to customers, I need to call Mocka again.-When I advised that Mocka has been reaching out but havent heard from them, They said, “That’s not true, we update Mocka on shipping status everyday”-Apparently, the Mocka people are quite rude. “Good luck in getting a cancellation”Seems like I’m not the only who has experienced this. Looks like they have a reputation of delayed orders. They would not even offer me a cancellation since the items were already “shipped”My advise is buy somewhere else! It’s not worth it if you consider the time you will waste waiting for an order that will NEVER COME, the time you will spend calling and emailing and get NO HELP and the STRESS.
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Mocka supplies a wide range of kids furniture, nursery and baby must-haves, and stylish products for the lounge, living room and home office. From cots to entertainment units you're sure to find something you love.
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