Review Time
I ordered a bed sheet set but soon realized it wouldn't arrive in time for the occasion. I contacted the support team to request a cancellation and refund, and they responded within an hour with an invoice for my refund. My card was credited a few days later. I was very pleased with their customer service and will certainly shop with them again.
I ordered a bed sheet set but realized it wouldn't arrive in time for my event. I contacted the support team to cancel and request a refund, and within an hour, I received an email confirming my refund. My card was credited a few days later. I was truly impressed with their customer service and will definitely shop with them again.
Decorating my home was incredibly easy thanks to the service. The website was clean and easy to navigate, and the items looked even better in person. Shipping was fast, and everything arrived in perfect condition—no issues at all. I love how their designs perfectly blend modern and cozy aesthetics. It feels like I upgraded my space without the hassle. Highly recommend for anyone seeking stylish decor without leaving home.
On July 1st, I bought a lamp from their website for 650 €. A month later, I received a box filled with broken and incomplete parts that were impossible to assemble. After multiple emails, they sent a replacement lamp by September 1st, but it was a completely different, smaller model that didn’t work at all. My electrician confirmed it was installed correctly, but it never lit up. After two shipments, I still have no usable lamp, and the customer support team has ceased all communication. This service is untrustworthy; they misrepresent products and offer no real solutions. It's disappointing that I can't share photos here, as I have documented everything and sent it to them as proof.
We ordered a chandelier designed for sloped ceilings. When we discovered that the necessary hardware was missing, their response was that we should use a universal adapter available online or at local stores. However, the threading on their fixtures didn’t match any adapters at local hardware stores or light supply shops. This has been a frustrating experience, and we are still unsure how to install the chandelier after weeks of trying to communicate with the company.
After reviewing several USA-based distributors for a ceiling light made in China, I chose this service based in California. Communication was good before and during the sale. However, after DHL misdelivered my package and I had to rely on the company for the claim, the situation deteriorated quickly. Be cautious when buying from USA distributors that act as middlemen for Chinese companies; in my experience, they show little concern for customers once they have your money.
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