Review Time
We had issues with our first nasal aspirator which prompted reaching out to customer service. They were very quick to respond and provide solutions. They ended up giving a replacement device free of charge and hassle free. They followed up later on to ensure the replacement was working perfectly and offered any assistance if needed. This is a great company who makes their customers feel listened to and valued.
I had reached out to Momcozy because my bottle washer had began to leak after buying it through Amazon. They asked for my order ID and were super quick to send me a brand new one after sending them a short video of what was going on. One of the most hassle free interactions ever. I got a follow up email from Paul to make sure everything was working properly. Momcozy is here for the moms no question about it.
I really appreciate the brand momcozy, I really happy with their product: breast pump, bottle warmer and the washer, time consuming…
Even when my breast pump got damaged their was no hassle to get a new one, rally appreciate their good work and rapport… keep up the good work…
I just want to highlight how much I love Momcozy baby products essentials. I have the nail clipper, the carrier, and my personal favorite the bottle washer. The bottle washer is a game changer as it makes cleaning and sanitizing baby bottles, toys, and cutlery so easy and it is such a time saver. I have recommended to all my new mom friends and they all share the same feeling as me. I recently ran into an issue with a product but the momcozy team was so quick to respond and help resolve the issue. I want to personally thank Paul who provided amazing customer service even after the issue was resolved.
I purchased a pump from Momcozy without knowing much about the brand, other than that it had a good reputation. I chose the M5, and honestly, I was very happy with it during the first two months. I was able to pump around 10 ml per minute, which is quite impressive.
Around the third month, something changed and the pump gradually started extracting less milk. By the fourth month, I decided to contact Momcozy ,without really expecting anything, just to understand what might be happening.
From the very beginning, their customer service was respectful and supportive. They never questioned me or implied that I had done something wrong. They were understanding and immediately offered either a refund or a replacement.
Because I had been so satisfied with the pump initially, I chose the replacement. I received the new unit in less than four days.
I truly appreciate how they handled the situation, and based on both the product and their customer service, I would absolutely recommend Momcozy to any new mom.
Excellent customer service! Even though my product was not covered by the standard warranty, Momcozy arranged a one-time replacement as a goodwill gesture. Fast response, clear communication, and very supportive team. Thank you, especially to Paul.
I am writing to formally complain regarding my order JJ1426161, which has not been received.
Despite contacting your customer service team multiple times, I have received no response. The lack of communication is unacceptable, particularly given that the order has not been delivered.
As the order has not been received, I am now requesting a full refund to my original payment method.
Please confirm in writing that this refund has been processed. If I do not receive confirmation within 7 days, I will escalate the matter further, including initiating a chargeback and submitting a formal complaint.
I would give them a negative rating if possible. Be sure to read all the fine print before placing an order. They do not offer refunds, only replacements. Unfortunately, the product is subpar, and reviews indicate that even the replacements fail. I recommend choosing a service that prioritizes customer care and quality. I've also filed a complaint with the Better Business Bureau. It's disappointing to see new parents treated this way. Almost $200 wasted on a poor product and inadequate support. Stand by your offerings or remove them from the market!
This is by far the best customer service I've experienced in ages. They not only resolved my issue swiftly but also maintained clear communication throughout. I felt no inconvenience and genuinely enjoyed the entire process. I will continue to support this service and share my positive experience with other parents.
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We launched the Momcozy Breast Pump Bra in 2017 with the intention of solving a problem mothers faced. Breast pumping technology at the time was not optimized for the lifestyle of being a parent or even a working mother.
We weren’t content on simply letting mothers choose between their life or their child’s when there could be a world designed for both. As a team filled with mothers ourselves, we couldn’t ignore it anymore!
So with the help of our dedicated community, we set out to create a
product that’s not just designed to give mothers more choice, but to transition the industry towards a new goal, to involve mothers in the design process for their betterment.
Since then, we’ve only done more towards our mission of empowering moms all over the world to feel beautiful and powerful in comfort. From our quick technology evolutions year on year to our full range of specially designed maternity products made for the occasion, we treat all our product lines as essential items, because that’s what they are to our users.See more
