Review Time
We called in the Preston Store yesterday to change a uniform skirt that was the wrong size but also wanted to swap it for trousers, how nice it was completely Drama free. We also bought a few other bits. How nice to have prompt, cheerful service, a pleasureable experience you do seem to get these days.Thank you to Conor and his staffMaz Duffy
Jessica and Aimee at store did an incredible job as we are new in the city and we went to purchase uniform for my brothers secondary school.Jessica was so helpful and assisted us with all the required materials and guided us along and Aime at the cashier was kind too,It was such a good experience.
Amberly and Carlo at Swindon were incredibly friendly and helpful. As our daughter had just transferred to a new school, we weren’t familiar with the uniform requirements. They kindly offered valuable advice, and the sizes they recommended were just right. Their thoughtfulness truly stood out — we’re very grateful to them.
I went in to exchange some school trousers that were faulty. Caroline, the deputy store manager, exchanged the trousers, no problem and also highlighted that I got 20% off due to an in store promotion and refunded the difference. Really great customer service. Thank you!!
I went with my daughter to the chatham branch.The staff by name Sonia was very helpful and assisted us all the way . She was very polite and acted in a very profesional. It felt like we already knew us . She ensured that we didnt miss out on anything. I was also particularly happy about the 20% discount on the day.
This company is consistently out of stock, to the point where it feels like they don’t actually want customers to buy from them. Basic stock management is clearly not a priority, and it’s beyond frustrating to waste time checking for items that are never available.Customer service is just as poor. There is no sense of urgency, care, or accountability when issues are raised. Instead of trying to help, it feels like customers are brushed off and left to deal with the inconvenience themselves.Management’s attitude is frankly disgusting. There is a complete lack of professionalism, and it shows in how the business is ran and how customers are treated.What makes this even more concerning is the number of glowing 5-star reviews with names of staff attached, they don’t feel genuine at all. They come across as forced or fabricated, which seriously undermines any trust in this company. I am fed up and tired of the stress of chasing up with this horrible company about when I can possibly purchase uniform for my son. Stress which could be avoided if the people who run this circus cared at all about their reputation and supplying their stores to ensure a successful business and keeping their customers happyOverall, I would not recommend this business. Until they sort out their stock levels, take customer service seriously, and show some integrity, nothing is going to improve.
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At Monkhouse, we believe every child deserves the chance to shine.
As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI.
We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.See more
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