monkhouse.com

4.7
4.7 Based on 201 reviews

At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store...

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Average Rating

4.7

/
5

201 Reviews

5 Star
90%
4 Star
2%
3 Star
1%
2 Star
0%
1 Star
7%

Filtered Reviews

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Review Time

Friendly and helpful service from…

Friendly and helpful service from Lorraine today. Thanks very much!

5
Date of experience: Sep 29, 2025
LAY MYINT SAUNG
Staff Sonia from Chatham’s Monkhouse…

Staff Sonia from Chatham’s Monkhouse Uniform Store was amazing. She helped us so much and was very nice. Her presence was great and we got everything we needed. The service was exceptional.

5
Date of experience: Sep 27, 2025
Sel Stanley-Jones
Lucinda was excellent and immensely…

Lucinda was excellent and immensely helpful. Would recommend this shop . Thank you

5
Date of experience: Sep 22, 2025
Poor quality- over priced - doesnt refund

Poor quality - over priced .Monkhouse push customers to buy more, even given wrong info. In Bedminster I was told that the PE kit was all compulsory it is not true. In Kingswood condescending attitude. I was asked a lot questions about how when where I bought the item despite having a receipt . I came for a refund .The shop assistant gave me the info as i was listening she straight away went to at the back of the shop and asked a manager to talk to me . " The manager " repeated the information. I thought -Am i too stupid to get the info ? LAST BUT NOT LEAST MONKHOUSE DOES NOT REFUND ITEMS DESPITE THIS BEING AGAINST BRITISH STANDARDSCUSTOMERS SHOULD HAVE THE CHOICE TO WHERE TO BUY ITEMS . MONOPOLE IS AGAINST THE LAW IN UK.

1
Date of experience: Sep 20, 2025
Sam Gower
Ordered two PE logo tops 9/10 only…

Ordered two PE logo tops 9/10 only received 1 the correct size the other size was 11/13 which is miles to big! Not impressed as was my 1st time ordering from this company.

1
Date of experience: Sep 11, 2025
Rares Mihai
Sonia from the Chatham branch was…

Sonia from the Chatham branch was amazing so helpful with our son who dosnt enjoy getting changed

5
Date of experience: Sep 06, 2025
Kate O'Loughlin
Sonia was great and extremely helpful…

Sonia was great and extremely helpful at encouraging and supporting my daughter in getting the right size uniform. Thank you

5
Date of experience: Sep 06, 2025
Mrs jane tetley
Excellent service in Monkhouse, Cheltenham

Visited Monkhouse in Cheltenham today to sort out school uniform for my son’s late admission to sixth form. Matt was absolutely fantastic — he couldn’t have been more helpful. He quickly found the right shirt sizes, went the extra mile to check the stockroom for a jumper, and was genuinely warm and courteous throughout.After a particularly stressful week, his kindness and professionalism were a breath of fresh air and truly restored my faith in the fact that kind, thoughtful people still exist. Thank you, Matt, for turning a stressful task into a pleasant experience!

5
Date of experience: Sep 05, 2025
Adhd City
5 stars .... Yeah right

Look at the 1 stars any company with high 5's and high 1's must be questioned.Monkhouse a complete rip-offThey get their clothes made in China cheaply (I work in wholesale and Chinese vendors). This is why the sizing is off.The clothes are of bad quality and poorly made, yet they charge designer clothes prices.Schools continue to work with Monkhouse, knowing that it overcharges parents. I look forward to the day when these scammers are investigated. I can see it coming.

1
Date of experience: Sep 02, 2025
Visit to Monkhouse

Myself and my son visited Monkhouse in Stretford and we were pleasantly surprised by the great service from a girl called Libby, very helpful (more so than the other staff just stood around) We didn’t get everything we needed but we will return to get the rest.

5
Date of experience: Sep 01, 2025

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Business Details

  • At Monkhouse, we believe every child deserves the chance to shine.

    As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI.

    We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.See more

  • email web@monkhouse.com
  • call 01614767216
  • language https://monkhouse.com

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