Review Time
This service is a total scam. They are charging six times the price of their materials, which are simply extruded aluminum. Their under-desk rail system is the same as an aluminum profile available on other platforms for $15 for 1160mm, while they charge $90. FOR WHAT? Just for drilling a few holes? Their labor costs must be a joke, and they are profiting excessively. It's absurd. Visit their website, download the manuals, and purchase the parts yourself for a much lower price.
This service is a total scam. They are charging six times the cost of their materials, which are just basic extruded aluminum. Their under-desk rail system is available for a fraction of the price elsewhere. They charge an outrageous amount for what seems like a simple modification. Their labor costs must be a joke, as they are profiting excessively. It's absurd. Visit their website, download the manuals, and buy the parts on your own for a much lower price.
I paid a significant amount for a chair, then got hit with an additional charge. They sent a small box without the chair, and now they are ignoring my support ticket while the shipping company claims everything was delivered... it's a fraudulent operation.
I wanted to purchase an item for 59 Euros, but the only shipping option available was an expensive express service. I reached out to support, but they insisted that was the only choice. I went ahead with the order, expecting quick delivery, but it's been four days and nothing has been processed. What was the point of paying extra for express shipping?
I bought their chair shortly after its release and have been using it for gaming and work. While it's not flawless, it has served me well. Almost two years later, one of the armrests began to deteriorate. After some communication, they replaced the armrest under warranty.
I ordered a chair complete with accessories, but it arrived months later than promised. They sent the wrong chair, with several parts missing. They even split the shipment into two packages, resulting in double customs fees for me. My repeated inquiries to customer service have gone largely unanswered.
Overall, a fantastic service and excellent products! I haven't needed to contact them because their offerings are sturdy and dependable. I've been using the table mount with my equipment, and it remains stable without any signs of wear after months of use.
The products are of good quality, but they are quite expensive for what you get. The website management is lacking; after placing an order, the status just says 'Processing' with no further updates until it shows as 'Completed'... The shipping is also slow; I had to wait at least three weeks for my two orders, with no explanation.
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