Review Time
I am contacting UK Trading Standards and Companies House. Item bought was not from the UK but shipped from a Chinese warehouse. Button fell off during unpacking and material was sub-standard. Company will ask you to return item to China (at your own cost) or might offer a partial (30%) refund hoping you just accept and put item in the bin (still profitable noting the standard and quality)). UK Registered Office seems to be "rented meeting room" - check Companies House. Fjorna seems to employ same practise (great website images/Dutch registered/returns to China or partial refunds).
From Monvalier I ordered a "Man's Cashmere Pullover V neck (for)£39.95" which included a 75% discount. "Premium material made from luxurious wool...."A jumper arrived with the consistency and "feel" of cheap cotton but without any labels whatsoever, no size, no manufacturer's name or country of origin, no description of the cloth and and no washing instructions.I complained and sought a refund under their Refunds Policy. I was obliged to furnish a photograph of the offending garment and then was advised "that the garment had to be returned to China and that international returns can be both costly and time consuming" I was next told I had three options 1. A store voucher 2. a free exchange to another garment or 3. a partial refund of 50%.Given the Chinese provenance, an additional concern is that this garment might have been made by slave labourMike Anderson
SCAM WEBSITE. Ordered boots which took 3 weeks to arrive. The boots came from China not the UK, even though there is a UK address on the site. The boots arrived and they were the wrong style, badly made and misshapen. Currently trying to get in touch with them but dont hold out much hope.
If I could give them no stars I would. A complete scam company selling Chinese tat. The jacket I ordered couldn’t have been made from more cheaper material if they tried and it was different to the picture, too. I’ve emailed for a refund and had no reply from them and the phone number on their website just cuts me off. Avoid! Avoid! Avoid!
They are scammers. Not UK based as described. The items are shipped from China. Poor quality when received and the company are saying that it is ‘too costly and lengthy’ to return so can have a store credit to buy another item. I will never order from this company again.
Whatever you do, DO NOT PURCHASE FROM THIS SCAM WEBSITE.The items are shipped from China and it is nearly impossible to get a full refund without footing the return bill, which is very expensive. Additionally, you will find their customer support extremely reluctant to accept a return. Instead they favour posting a replacement or giving you a percentage refund (not the full amount). The quality of goods is substandard, which taken together with the inability to return items easily, makes shopping on this website a very bad choice. Lesson learned here to always read the returns policy and where the items are shipping from because this has been an expensive and stressful waste of time.AVOID! AVOID! AVOID!
DON'T EVER USE THIS WEBSITE! DON'T ORDER ANYTHING FROM IT! THE WORST EXPERIENCE EVER!I would have given minus 1 star if it was an option. I ordered men's cashmere jumper in size L. It took three weeks for it to arrive instead of promised 5 working days. There was no communication at all! I tried to ring the number to chase my order provided on the website. It didn't exist! I was told the number was incorrect and didn't exist! I sent an email asking for a refund as my order still hadn't arrived and there was no response. Eventually my order arrived after 3 weeks only to find that a men's jumper was more of a boy's jumper age 8-9 years old and there was no hint of cashmere in it. Maybe it was stored next to cashmere in the factory but the quality was awful. To make things worse they refused to refund my money and kept saying they would only partially refund it or replace it with another item. After sending emails back and forward and fighting for my consumers ' rights I called my bank and asked to refund my purchase. Luckily, I was granted my request and got my money back without sending the jumper back. Please be aware even though it says on the website they'll provide a return label IT'S A LIE! the company is based in China so it's gonna cost you £25 in shipping if you were to return it yourself. Stay away from this website! DON'T ORDER ANYTHING FROM THEM!
Stay away from this company, it's a scam! I should have read the reviews first. It shouldn't be allowed to trade! I ordered a light puffer jacket with a hood in size L, received instead a jacket without a hood and kids size, tiny! They do not give a free return label and shipment to China costs half the value of the jacket. Hope they will enjoy my £60!!!!!!! They are thieves! Shame I cannot remove the one star!
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