Review Time
Do not buy from this company if you wish anything to fit! After ordering a SMALL man’s coat to fit a my teenager, the coat came and literally wouldn’t fit a 10 year old, never mind a small man. They sent another coat in a Medium man’s as they wouldn’t refund, and literally couldn’t get it on. Their company address on the website is London, but the jacket is shipped from China. The quality is shocking, the sizes are a joke…honestly don’t waste your money.
Monvalier claims to be a London-based fashion store, but the address (4 Collinson Street, SE1) is actually a residential block, and there’s no registered UK company. Similar clothes are on AliExpress for a fraction of the price. All product images/models are AI-generated (look at the poorly rendered wristwatches). I’ve reported the site to Action Fraud, NCSC, Shopify, and Google Safe Browsing to help others who’ve been scammed. Avoid this site and share the warning so others don’t get caught out.
Following from the above complaint ref lack of delivery and communication, my order eventually arrived after much chasing and delay.IN NO WAY DID IT REPRESENT WHAT I ORDERED. I ordered 2 jumpers 100% cashmere. What I received was two jumpers with no labels made from dubious acrylic, AWFUL.THESE PEOPLE ARE CROOKS, CON-MEN, THIEVES AND LIARS. DO NOT DO BUSINESS WITH THEM.
The 3 jackets (£111.68) were unwearable: plastic-like, non-breathable fabric, inconsistent cut, and sizing wildly off — 1×2XL and 2×3XL didn’t fit a UK 10–12 (Medium).Returns process was obstructive. I asked to cancel on 19 Oct while the parcel was in transit. From receipt of goods I repeatedly requested a prepaid return label and a written returns address, set clear deadlines. The company ignored these requests, asked for extra photos, and pushed 50% then 85% partial refunds instead of issuing a label. They later said return postage was my responsibility, which contradicts their own website policy/terms promising a prepaid label and free returns.Trading details were also misleading. At purchase the site showed a UK flat address and a UK phone number that didn’t connect; mid-complaint the website switched to a Netherlands company and a different phone number that still nobody answers to.Status: I have opened a transaction dispute with my bank and reported the company to Action Fraud and Trading Standards as suspected fraud, given the number of similar reviews describing the same pattern. I encourate others to do the same.
Recieved the item dispatched from China, which I was surprised at,as it appeared to be a UK based company. As soon as I held the package I realised something was off. Considering it was supposed to be a leather lambskin jacket the package had no weight to it. On opening it I found a cheap washed out polyester shacket in a small zip lock bag. And in no way resembled the quality jacket I'd ordered. I've requested a refund twice, after the first request I was asked for pictures of the item and a reason why I wanted a refund. Secondly I was told I could have a 35% refund or an exchange at the cost to me for tax and delivery. I finally stated I wanted a full refund and don't expect to recieve one.
It is actually zero - they sent me a used puffer jacket for the £67.60 I paid. I have attempted to contact the number - a mobile number and it is not recognised. This website should be shut down before many people get defrauded for recycled items at high price
Poor quality product. Didn't match website description and now my request to return is being ignored. I purchased from my mobile phone - something I will never do again from a store I don't know. When viewed on a PC the website has all the qualities of a scam website - the type where you'd be lucky to even receive the item you ordered!
SCAM. Please read before ordering. Ordered a Men's half-zip smart fleece , item arrived and was the cheapest quality item I've ever seen. The garment was purple, not blue and a sports style top rather than a smart half-zip fleece. Cheap chinese factory scamming people.
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