Review Time
I’ve ordered a Sweatshirt after an ad seen on Instagram. Unfortunately I didn’t thought of looking for reviews before ordering. I’ve placed my purchase on May 19th and since then I never received any tracking number. I’ve contacted the brand on Instagram and by email. They confirmed they will look with the transporter and make sure to share with me the tracking number. Since then never heard again from them. Nowadays, we order from all around the world and tracking a package is super easy. I think this company isn't serious, there is no issue with delivery they just never send the item and keep the money. I’ve just emailed them to ask for a refund. Let see…
Absolutely terrible customer service. As with many of the reviews here, I bought 3 sweaters and asked to send back 2. The delivery of the order also went completely wrong stating that the sweaters had been delivered when they had not and I had to track this down for days.I requested a refund (ridiculous) on the 19th April. They everntually said yes to the request. I sent back the sweaters on the 25th April and they were received by the company on the 29th April. Today is the 16th May and I have still not receieved my refund.I have emailed the company multiple times with evidence of the received delivery.This is such a scam. They have about 140 euros of mine which they are not refunding, it is day light robbery.Please do not buy from this company, they need to be reported and shut down.In response to the company's response below which I cannot seem to respond to, my order was received by you 17 days ago, which exceeds the 14 day returns policy, and NO I have not received a refund.I have also NOT received an email from in response to 5 emails asking for my refund and you have completely ignored me until you saw my comment on here.How do you have the time to find a review about your company and respond. Yet don't have the time to respond to an email directly sent to your company inbox?Your business is shameful and needs to be inspected. You withhold people's money from them and completely ignore them when they try to contact you.
Consumer Service is super slow, it takes up to weeks to receive an answer. Also it took 4 weeks to ship the order. Now I want to return, this needs to be requested as well and - guess what? I think it will takes weeks again until I can return the order and be refunded.
I placed an order on the 25th of April, getting a confirmation email of the order and that the order will be shipped after 4-6 workdays… now we are in mid-May, I have reached out to them on their website and on their customer serive e-mail “team at moondaybrand.com” and haven’t heard anything back. I’m starting to think this is a scam and I will try to escalate this further with the Spanish authorities jf I don’t hear back.
ordered a bikini on the 28th of March and they took my money and recieved confirmation of the order and have not heard anything since - they haven't replied to any emails or answered phone calls. I am extremely disappointed with the service and lack of communication and believe it to be scam.
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