Review Time
I find it very unfair that they cancel your training and do not offer a refund or even try to rebook you. Communication could be much better. They should make sure customers are properly informed about requirements through email, text messages, and phone calls — not just one method.
We all have busy days and cannot always be on our phones checking messages constantly. A training provider should understand that and communicate more effectively.
Based on my experience, I do not recommend this company.
I find it very unfair that they cancel your training and do not offer a refund or even try to rebook you. Communication could be much better. They should make sure customers are properly informed about requirements through email, text messages, and phone calls — not just one method.We all have busy days and cannot always be on our phones checking messages constantly. A training provider should understand that and communicate more effectively.Based on my experience, I do not recommend this company.
Everything went well in the playground,but Tom the instructor on the road was very rushing,there was a van parked on my left and another car parked on my right it was a tight spot I give way for the van as it already is coming my way and he has said to me I could have gotten through?,I don’t know if this is a joke or not as I’m new on the road and not trying to kill my self thank you very much!!!!,other boys went with another instructor that looked very calm and understanding,while also riding with Tom he said I could of went on the bus lane then?,who said I ever I want to go onto the bus lane in the first place as I’m focusing on the signs and the road my mirrors etc,worst instructor ever on the road,kept rushing me on junctions,I made some mistakes with speed going around 21mph in a 20mph zone and 25 in a 30 as I was trying to get comfortable on the roads as it’s very frustrating.at round abouts I was waiting until I got comfortable when to pull out he kept on rushing me saying you could have pulled out just then,this is a joke I would like to have another instructor to actually help other than him 2boys went with another instructor and Tom asked me to go with him I don’t know for what reason? I have made mistakes. On the road which now I know what to focus on but very rushing ,while turning I was next to the cycle lane (next to) not inside of it, he said ru a bike or a motor bike when I was just trying to position my moped in position 2??(would love a refund but wouldn’t be possible) Tom was understanding at first then on the roads it got very rushing and annoying
I would like to say how Amazing and understanding Tracey is at Moto-pass. My son suffers with Anxiety, but Tracey was very understanding and has helped my son through the training. Very professional and understanding team @ Moto-pass Motorcycle Training.
Tracey and Paul were so patient and understanding of my reasons for wanting to take the CBT. In the space of a few hours they got this nervous non-rider, riding around without any problems. They were truly professional and knowledgeable and showed understanding and a caring nature.
He absolutely loved it. Took a life time for me sitting waiting and he said it felt like an hour I’m so over whelmed with how content he was about it all I just kept looking at him with amazement because he couldn’t even tie his shoe laces on the morning of the test lolHe’s all up and running on the road hasn’t been far just to the next road to his friends and back before he left he done his all round check on the bike and firmly told me that i have done the L plate wrong at the front and I shouldn’t of cut it to fit? As a result he could get 3 points is this true? Iv replaced it now but it just shows me he was listening and I as his mum don’t know everything. Thank you again for making it comfortable for him I’m super impressed/thankful with the whole day.
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Moto-Pass Motorcycle Training, raising the standard of motorcycle training. We are based in 2 locations Welling DA16 2PE and Sidcup DA15 9JQ. Book your CBT or CBT Renewal online at www.moto-pass.co.uk or call to book all other motorcycle courses on 07905377422.
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