Review Time
Well they just don’t seem to care at all frightfully experience and they do not even acknowledge or reply to my emails so I am putting the contents on here This is the third time we have stayed here the first was a problem which I have previously reviewed. The last time before this time it was very hot and the air conditioning was not working in the bar area which made it very unpleasant and we left to go elsewhere. We have eaten in the couscous restaurant once and did not find it good. We have eaten in the bar several times but the quality is not as it should be and they seem to not have many of the items available. Today we had lunch a caeser salad which was fullOf chicken and I ordered cheese with salted biscuits, no biscuits arrived we asked and a couple of straw broken biscuits and some other biscuit just a couple arrived so very disappointed again. This evening I wanted tomato soup but at 7pm they had run out so I asked for two fied eggs. These arrived dripping and running in oil and were stone cold. I returned them and decided I would starve this evening. For what is supposed to be a 5 star hotel I think it is disgusting service and bad quality food. Accor need to get a grip and sort this place out. Does not seem to be very busy so I guess people are realizing and not coming. The only good point is the room we have but globally for what is the complete picture this hotel is grossly overpriced.I have had no acknowledgement or reply to my below email and I am now adding this.Yesterday we came back to the hotel about 15.30 extremely tired after businesses commitments. We went to our room a for a couple of hours sleep. This was however impossible with the boom boom music from the swimming pool area. Nice calm music would be in keeping with what is supposed to be a 5 star hotel. The boom boom is nether acceptable or suitable!!We then came to the bar and I ordered tomato soup which I refused to eat due the very high salt content which us dangerous to mine and anyone else’s health. How a chef in a 5 star hotel produce this is absolutely staggering. We complained to a manager who said he would advise a senior person responsible for this hotel. We are leaving tomorrow and despite being a Accor gold member I don’t feel we will be returning.I trust that a suitable reduction will be made to our bill to reflect our bad experiences.
This was our first holiday, as a family with children, at this hotel (Mövenpick 6th of October) in Cairo! We all ENORMOUSLY enjoyed the service, quality, food, facilities, and pools. The staff here have a super high level of hospitality and professionalism! Security was also top-notch under the leadership of Mr. Ahmed Nawar. We felt like we had absolutely no need to worry about our children or belongings. The reception staff gave us a warm welcome, especially Rawan, who was always there for us. Furthermore, the room was perfectly clean thanks to housekeeping by Emad from cluster 16. He was super friendly and flexible and always provided top-notch service!We truly enjoyed ourselves for 10 days, so we wanted to share our experience in detail and highly recommend it!
I would like to submit a formal complaint about the Movenpick Dead Sea in Jordan. As a local I have always had a pleasant experience until this year. I was confiscated my JBL speaker upon arrival being informed that it’s not allowed as it disturbs guests only to find a foreigner guest allowed his speaker! I was told that they must have ‘missed it’ upon security check which is impossible because they x Ray all bags. Then I was told he was allowed it because he is hard of hearing. Finally I was told that they were mistaken and they should have taken it from him. I was absolutely shocked at these 3 statements knowing that no where in the T&Cs that I will be confiscated any of my tech! I sincerely hope that such a thing doesn’t happen again. It was absolutely a terrible experience to be lied to and knowing they purposely took mine away because I am a local resident.
As a family of 4 adults, we stayed in the Oceanfront villa in Hua Hin Thailand. Lovely villa with 2 separate rooms and joint area with front sandy beach area, plunge pool, table with loungers & sunbeds. Villa was spacious & kept well cleaned by our lovely cleaner Taew .Breakfast was a reasonable selection, staff were ok and one chap( sorry can't remember his name, could be Pau? ) in particular very attentive remembering us after we had stayed afew days. Hotel was overall clean, set in a lovely garden setting. It isn't as central as we would have liked needing to get a taxi or tuk tuk to get into the centre and nothing outside to just walk to except the 7/11. We did have afew issues during our stay like our toilet leaking all over the floor but this was dealt with promptly once our cleaner arrived. We didn't have any English channels except news, when we asked about this was at first fobbed off, only when in conversation mentioned to main manager did someone add afew more. We have travelled to Thailand many times especially Hua Hin area but our first time staying here. Although we had a pleasant time do feel that this hotel isn't 5 star. It for us seems to be missing those little nice extras we have had in other 5 star hotels like attentive staff, flowers, chocolates, fruit bowls upon arrival. We would have expected this, especially baring in mind we stayed in one of the only 2 villas of this type & after seeing videos on you tube of others getting such treatments when staying in regular rooms. Overall we did have a pleasant stay despite the lack of above and stains in bathroom, lumpy bed, worn wooden sunbeds. The Thai people in resort are such lovely people which is what makes us travel back but will be staying in our good old favourite Grand Centara villas once their renovations are complete or Cape Nihra.
The hotel looks lovely and the staff are very friendly but the most basic thing you hope to do in a hotel is sleep. My room was too warm and the room faced the road and so it was very noisy with the window open. After phoning reception and they suggesting I open the window then after I explained about the noise agreed to send someone to fix the air-conditioning. I am still waiting. I am not impressed. I am very tired and need to sleep.
Fantastic country. Lovely kind people.I along with 2 others have been in Tunisia since 18th January 25.We have been guests at the Movenpick hotel du Lac , Tunisia.What a fabulous experience. The hotel was well placed in the business and commerce area but also close enough to other areas to experience the friendly warm and kind hearted people of Tunisia. The people at every level were all without exception so thoughtful in ensuring your needs were met.The hotel really needs commending. 5 star throughout. The rooms were clean. Tidy. Well appointed and very spacious. Every need was catered for Every member of staff engaged politely, thoughtfully and always with a smile. Safe, secure, homely feel being un intrusive but meeting your needs.The food was 5 star and catered for all cultures. The cakes are too die for really really good.The taxis were very clean and reasonably priced. Visits to the historic areas and night life for meals and socialising were a must. Tunisia has sold itself to me I will be returning it felt like home and that was all due to the collective culture of its people bravo, well done and Thank you.
Movenpick kuala Lumpar Awful !! Do not stay here. Dirty rundown soulless place. Nothing to do no where to go. Not even worth staying if going to airport. Moovenpic send top ceo and see if they are happy with the overall condition of property !!! Reckless The only positive is staff are sweet and trying to please but hotel needs a better management team to get it anywhere near to what it should be run like . Sorry
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Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.
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