movenpick.com

3.3
3.3 Based on 59 reviews

Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland....

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Average Rating

3.3

/
5

59 Reviews

5 Star
47%
4 Star
7%
3 Star
7%
2 Star
7%
1 Star
33%

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Chad Brown
Holiday ruined due to service

Trust pilot, can you add a 0 star festure please?Movenpick Dubai JBR, extremely well done in selling you the idea of good place.When you are there, expect the exact following:Bad breakfast 24/7 noise from streetsProstitutes infront of the hotel entry all the timeGuests are not allowed in the roomsAny guest entering the room need to deliver IDIf you dont, expect a phone call from the extreme unprofessional reception telling you: “ if you dont come down with an ID within 5 min, we will call the security and kick your guest out”Already the holiday experience has been ruined because of the hotel… and at the end they talk to guests as if we are employees and not customersMovenpick, you will not be broke because of me, but each time I see your name when I want to book, I will hope your name not be listed and give me a bad reminder about what happenedP.s. I am a golden member of hotels.com

1
Date of experience: May 17, 2022
Brandon Price
I Recommend Movenpick & the Concierge Mr Thusitha Liyanage the Concierge

I visited Srilanka and stayed at the Movenpick Hotel Colombo for almost 12-13 days with my husband. The experience as especially made beautiful and happy by the personalised & customised services provided by the Concierge Mr @Thusitha Liyanage! I would recommend the hotel for stay with such customer service as provided by Mr Thusitha! All the very best.

5
Date of experience: Mar 21, 2022
Delbert
Poor digital customer service and low standard

Main problem was that it was difficult to get in contact with the hotel. I booked on the official webpage, but never received a confirmation. Not sure whether I was in the system I called (no one ever picked up the phone - not once) and wrote in total three emails, but days went by with no answer. It was really stressfull not knowing wether I had booked and payed for a room or possibly would be standing without accommodation. Arriving at the hotel, I was rather dissappoited. The staff was friendly, but the room was small, filthy (not unclean, just the old filth you cannot get off) and not up to date. We had a fine stay, but not at all what I expect when I book four stars hotel. The breakfast was okay, I missed nothing, but again: over priced. I will not be recommending my friends to stay at Möwenpick Hotel Hamburg.

2
Date of experience: Mar 11, 2022
Kermit
Great lunch and fantastic service !

I visited Movenpick Hotel in Istanbul Pendik for lunch on the 6th Feb 2022. I was provided with a fantastic service by the main server Huseyin and his colleague Enyin. I must say that these 2 young men were very well knowledgable and they looked after me. 👍

5
Date of experience: Feb 07, 2022
maloujack
Movenpick West Bay Doha

Spent three days at the hotel. What can I say !!! I was upgraded to a beautiful suite as it was a quiet period. The staff were all first class. The food in the restaurant at breakfast time was superb.Insha Allah I will be back in 2022 for the World Cup !!

5
Date of experience: Sep 22, 2021
Alfred Clark
This is a perfect place to relax

This is a perfect place to relax while travelling. The staff were very friendly, accommodating and a good looking person. The venue was great and the facilities were amazing. They serve delicious foods and it's really good to stay with your family, friends or love ones.

5
Date of experience: Sep 29, 2020
RB46
I used this hotel and the services were…

I used this hotel and the services were quite good, the staff were professional and facility great. Would use the hotel, anytime I am in Ghana. Spent 5 nights

5
Date of experience: Jul 27, 2020
Jerry Butler
Amazing

Stayed in a 2 bed apartment at the Movenpick Hotel & Apartments Bur Dubai for 10 nights on half board basis in February 2020 and was extremely pleased with our stay. The hotel/apartments are kept to a very high standard of cleanliness, the Staff very polite, helpful and friendly (Mildred, Ranto, 3xMohammed's, Nool and their wonderful pancake/crepe lady Edna to name but a few). The food selection seemed never ending with so much choice of both hot and cold dishes along with the numerous yummy desserts. My friend and myself would definitely recommend this hotel, so much so we will be rebooking for next year.

5
Date of experience: Apr 15, 2020
Peter
Recently stayed at the Movenpick…

Recently stayed at the Movenpick Marrakech. Beautiful hotel, clean rooms and very friendly staff. Only feedback would be that more English speaking staff are required in restaurants and the Spa and a better selection/variety of breakfast items. Gets a bit bring eating the same food for 6 days, as vegetarian options are limited.

4
Date of experience: Nov 29, 2019
Willard
Kids Club - Mövenpick Hotel Mansour Eddahbi Marrakech

Excellent kids club, suitable for family with children, below 12 yrs old. whole day activities including group swimming, free lunch, friendly staff, well led, my daughter Suraya liked, she spent more time with them than us during the holiday.

5
Date of experience: Aug 02, 2019

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Business Details

  • Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.

  • language https://www.movenpick.com

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