Review Time
I have ordered 2 of MOVE SPEED RX20 Portable SSD on 2nd October 2024. Today is 10th February 2025.Still not delivered over 4 months.I've placed order and paid it on 2nd October 2024. Also paid extra delivery insurance.I've sent few e- mails to MOVESPEED support. Replies were very slow, took about 3- 5 days, after resending twice.Reply from support on 23 Jan 2025: "We understand that you may be anxious to receive this item, so we are closely monitoring the shipping progress. If you have any further questions or need assistance, please feel free to contact us and we will do our best to assist you. Cargo still lining up to enter Europe. If it is not delivered on February 5, we will send you a replacement and change to a faster logistics provider!".And another reply on 7th Feb 2025:"Dear customer, your order we are checking with the logistics service provider, after reaching the European transit station will be replaced with a faster logistics and distribution solutions, please wait patiently, due to the logistics service provider's delays we apologize, if the goods are not delivered within this month we can provide you with replacement and replacement of fast airfreight flights!"I don't think I will receive it at all, so I have to take any legal actions to get at least refund.Absolutely disappointing and useless support. The most frustrating is the lies they tell you.Support is the criterion of accountability and reliability of the Company.I've lost my confidence in MOVESPEED as a trustworthy company.My bad experience lesson is: Don't buy from unreliable and dishonest companies!
I have ordered 2 of MOVE SPEED RX20 Portable SSD on 2nd October 2024. Today is 10th February 2025.Still not delivered over 4 months.I've placed order and paid it on 2nd October 2024. Also paid extra delivery insurance.I've sent few e- mails to MOVESPEED support. Replies were very slow, took about 3- 5 days, after resending twice.Reply from support on 23 Jan 2025: "We understand that you may be anxious to receive this item, so we are closely monitoring the shipping progress. If you have any further questions or need assistance, please feel free to contact us and we will do our best to assist you. Cargo still lining up to enter Europe. If it is not delivered on February 5, we will send you a replacement and change to a faster logistics provider!".And another reply on 7th Feb 2025:"Dear customer, your order we are checking with the logistics service provider, after reaching the European transit station will be replaced with a faster logistics and distribution solutions, please wait patiently, due to the logistics service provider's delays we apologize, if the goods are not delivered within this month we can provide you with replacement and replacement of fast airfreight flights!"I don't think I will receive it at all, so I have to take any legal actions to get at least refund.Absolutely disappointing and useless support. The most frustrating is the lies they tell you.Support is the criterion of accountability and reliability of the Company.I've lost my confidence in MOVESPEED as a trustworthy company.My bad experience lesson is: Don't buy from unreliable and dishonest companies!
Order number 12541I received the ST10 drive, which did not function, but stalled after a few file transfers. I followed their recommendation to solve the problem, which did not work. They promised to send a replacement. After a month still no new drive, where on they promised to resend. It's been 11 months now, dozens of emails and false promises. Now they just ignore me. I will seek cash back through bank
Order number 12541I received the ST10 drive, which did not function, but stalled after a few file transfers. I followed their recommendation to solve the problem, which did not work. They promised to send a replacement. After a month still no new drive, where on they promised to resend. It's been 11 months now, dozens of emails and false promises. Now they just ignore me. I will seek cash back through bank
I ordered in Noverber 2024. Today is 27th January 2025. Two months after ordering. Still no delivery. No response ever on an Email. There is only one email adress: support-movespeed.com. No response on several "life chats". No possibility to contact via phone!This must be a fake shop. All happy customers seem to be a fake too. DO NOT PAY VIA CREDIT CARD. Your money is gone.
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MoveSpeed is a leading brand specializing in high-performance mobile power solutions and cutting-edge storage devices, dedicated to delivering reliable and innovative digital technology products to users worldwide. Committed to the philosophy of “innovation-driven, quality-first,” we combine sleek design with advanced technology to create smart hardware tailored for today’s fast-paced lifestyle.
Our product lineup includes ultra-thin magnetic power banks, portable chargers with fast-charging capabilities, and external solid-state drives (SSDs) that offer exceptional transfer speeds and robust data security. Whether you are working from home, traveling, or managing a busy day, MoveSpeed provides powerful charging and efficient storage solutions that meet the diverse needs of modern digital users.
Backed by continuous research and development and stringent quality control, MoveSpeed products deliver outstanding stability, durability, and user experience—earning the trust and praise of customers worldwide. Our mission is to empower users by elevating their digital lifestyle through innovative and professional technology, making technology an indispensable part of everyday life.
Choose MoveSpeed for peace of mind, convenience, and efficiency—experience a seamless digital world powered by our advanced solutions.See more
