Review Time
Extremely disappointed with MSC Cruises' handling of our damaged baggage!!During our October 2024 cruise, they required us to leave our bags outside the ship for transport to our cabin. In that short transfer, they somehow managed to ruin all three of our bags, making them completely unusable. When we filed a claim, they told us there’s a two-month processing time due to "holiday season"—a weak excuse, especially since it’s not even holiday season.This level of service is unacceptable for a company of MSC's size. They damage our luggage, offer a dismissive response, and then expect us to wait months for any action. MSC needs to take responsibility and seriously improve their customer service if they want to maintain any credibility!!
We are a group of 9 currently on MSC opera. One of our group is cealiac and we were assured by our travelAgent that the msc pride themselves in catering for this specific dietary needs. MSC also state this on their website. Our experience has been absolute awful as they do not cater or even care about the needs of cealiac suffered. My sister received a meal in our first day as was subsequently bed bound for 2 days as she had been given food with gluten in it. We have complained numerous timesBut to no avail as they just keep saying ‘there is no guarantee our food does not have gluten in it. In this day and age, this is appalling and has ruined our holiday which for 9People was not cheap at all. We are disgusted at this and will never sail with MSC again
My 4 companions and I had a fabulous time on MSc virtuoso mini cruise to Cherbourg and zeebrugee From start to finish we had a ball Special thanks to Mecixo and Mohammed in The restaurant Exceptional customer careA credit to the ship Looking forward to the next oneKind Regards Janet Lyndon
The absolute worst cruise line in the planet. 6 of us still on the Mac Meravglia ( still on it). Unbelievably disappointing. Nothing is done properly, nothing works properly, nobody in management cares. They have managed to ruin the vacation of 6 guests. I asked 8 times to speak to someone to help, never got a response. Stay as far away as you possibly can from Msc Daniel O'Brien 973-214-7870. Anyone that wants more details, feel free to call me
Never again.My 3 year old son was on an IV drip with steroids in the medical bay for 6 hours because MSC failed to take allergies into account. Food is poor for people with allergies and intolerances. A small 'vegan' section at the buffet exists, mostly of fruit. No pastries in the morning are vegan, despite asking, no desserts, poor signage, catering staff have absolutely no idea what they are serving and have to ask in the back which is about a 10 minute wait every time - just so poor of an experience. Tours. Insanely overpriced, again, despite filling in all the necessary forms 72 hours in advance, not catered for. On a 4.5 hour trip, we stopped off at 2 places for 15 minutes each. That's it. 30 mins cost me £170. Asked for a refund due to no food on a particular tour, got nothing (the others on this tour got freshly baked waffles by the way).Some of the dining staff are excellent - we loved our staff member - Megan - others can do with an improvement.
Avoid this cruise line at all costs. Their so-called "Yacht Club" is a complete ripoff—outrageously overpriced and nowhere near the luxury they promise. The ships are packed like sardines, and you’ll be stuck waiting in endless lines for everything. The specialty restaurants? A total waste of money. The Japanese one is downright embarrassing. Service is awful, and to top it off, their filthy air conditioning will probably make you sick. Do yourself a favor and book elsewhere.
Worst experience I’ve ever had on a holiday. Ship was so overcrowded and completely understaffed. Queues everywhere, waiting times for lifts mainly about 5-10 minutes each time and we were like sardines in each lift when it arrived. The bars & restaurants were always packed with very limited seating space and about 60% of people having to stand in bars and wait for a seat at the buffets. Food was of carry out standards and tasteless. Same food served everyday. Dinner in the evening was seated with table service. Service there was great but food terrible. One night for example I chose duck for my main course, it was a duck leg I was served ,it was like a kids meal with one scoop of potatoes and two minute potato croquettes, no vegetables any night with meals. I couldn’t believe it and actually thought it was funny. (a case of either laugh or cry)We had full drinks package but it was a of money as our food was always ate by the time we were eventually served our drink . Ship staff we spoke to were were all from under privileged countries on an 8 month contract for 7 days a week working 12 hours per day. ( That is slave labour in my opinion) The staff were of superior quality despite their need to work so hard and so courteous and respectful. Our cruise was booked as a package but MSC obvious put no consideration for their passengers when arranging it. On last day of cruise we had to be out of our room at 8 AM. Pick up to airport @ 3 PM and flight home not until 11.30 PM therefore last day was a waste of a full day as it was so boring as there was so much sitting about and waiting. Restless and bored kids everywhere. We didn’t get home to our own house until 4.00 AM next morning which was almost 24 hours from being out of our room in Barcelona.. The driver of the bus who did our transfer to the airport left us at terminal 1 in Barcelona airport and told us that was where we were flying from. After a lot of walking about and making enquiries we discovered we were flying from terminal 2 which was a shuttle bus drive away. So much walking for anyone with mobility issues. I certainly regret not doing my research on Trust pilot before booking my cruise which could have saved me a lot of stress and inconvenience as my husband has mobility issues and our experience was really bad. Any one we spoke to on our way home at the airport were of the same opinion.
We left the MSC Virtuosa this morning after a week visiting Lerwick, Shetland Isles and three places in the Fjords of Norway. It was very enjoyable. There were a few matters less than perfect (eg having to use tenders to visit Lerwick) but the ship sailed from Southampton so most passengers were English speaking and good manners. The service in dining rooms and cabin staff were very very good. Food was good, sometimes better than good. A beautiful ship, quite stunning, extremely smart and clean. Good entertainment in the theatre and live music elsewhere (sometimes too loud for us). Very good value and the fjords, with the great weather we had, just fabulous. We will book MSC again and again!
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MSC Cruises offers cruise vacations all around the world. Learn about our cruises from 2020 to 2021, vacation deals, and more, or call us at 1-833-207-4092.
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