Review Time
Dates: 23rd April - 4th may Ship: VirtuosaThis is probably the worst cruise experience I have ever been on. I have never been disgusting at my experience more while on holiday. The bar staff had zero idea what they were making. This led to them making whatever they thought was correct when it came to drinks. Which meant it was highly dangerous to utilise my drinks package considering my allergies as they would just throw whatever they wanted into a mocktail with no care for the actual ingredients. That is if they could be bothered to make a drink at all. I was often told "we don't have that in stock" only to go back and hour later and get a different bar staff that would make the drink I had requested. Unfortunately I was consistently given unclean glasses and had to send these back almost every day. Especially at Lunch and dinner. The TV was broken for the majority of the cruise. To remedy this the staff sent a basket of pastries to a GLUTEN FREE room. And a bottle of champagne to a room with a NON ALCOHOLIC drinks package. It felt disrespectful and absolutely brain dead. My requests for the gluten free menus in advance was consistently denied and fobbed off backwards and forth on who's responsibility it was to the point I just gave up, and my poor travelling partner often went several days. Including the gala night without a single vegetarian starter to choose from. This is unacceptable. Among other things like long queues to eat, get back onto the ship and a ship that clearly cannot withstand the amount of guests it's trying to accommodate for. Not only that. When walking past members of staff to your outside cabin, it's never nice to hear them gossiping about how "this area is where the poor guests stay". Yes that is an actual quote YOUR STAFF used to another colleague. This was completely a terrible holiday and we collectively were so glad when it was time to go home. Something you should NEVER experience while actually away from home.
Revolting experience. Empty bottles broken glasses and plates of half eaten food EVERYWHERE. Huge gangs of hammered football lads and hens dominate 40-50 minutes wait in buffet queues. Just awfully depressing Babies in the pool, bare chested vaping / smoking / drinking blokes all sat on edge dangling feet in water. Screaming at the big screen footie match. Language n behaviour horrific
So much wrong! Just a taste of why we will never do MSC again.Queued and hour at least to check in. We normally come down to Southampton by coach. Normal procedure is that we get off the coach and check in and the coach driver delivers the luggage to the ship. Not this time. We had queued for about half an hour and then one of the port personnel tasked where our luggage was. We told her the driver was proceeding as normal and she told us “not on this ship, they don’t have porterage”. So we were sent back to our coach for our luggage. By the time we got on the ship we were hungry and thirsty. We went to the buffet and were told we could not have food or drink until after the safety procedure had been done.Why is the cabin number on the door card? Lose it and it is an open invitation for the finder to take everything from your cabin. Security issue.Use of App. – No instructions prominent anywhere about how to get on the ships (non-chargeable) wifi, unlike other cruise lines that have this information displayed clearly around the ship and l=there is notification in their cabins as to how to access the wifi just to use the app. Therefore, for us, no app. Having the drinks package we did not expect to be told by a waitress “if you don’t have the app you can’t have a drink”. We went to Guest Service (bit of a misnomer that) and fortunately saw Thomas who immediately produced a laminated menu. Thanks Thomas. We were told MSC are trying to cut down on paper usage. Could I suggest that instead of everything you do print is a money making exercise for you, you might consider your guests and what they would like.Accounts system poor. Very little easily accessible information.Overcrowded. The designers obviously used the biggest, bulkiest furniture they could find. Most of the venues could fit twice the amount of people in, however what good would that do? There is not the staff to cope.Restaurant – The first evening meal offered an Arctic salad as a starter. However, cutting into it the lettuce was black and mouldy. The Maitre de offered a replacement but, well no thanks. During our cruise we had uncooked chicken, bad mussels (two unopened, four empty shells and two eatable mussels) on one plate. Menus unimaginative. Vegetarian options extremely limited. One night someone came round offering Limoncello. As it was included in the drinks package we accepted. It was served in special glasses and the chap said we were free to take them with us a a memento. Except that we were then asked for £9 each for the glasses. Guess what we did.Tried the buffet for breakfast absolute chaos – cold porridge, inedible bread. Tried again at lunchtime, farmyard! cold burgers. The staff made excuses but much of the food was cold. So we went to the Minuetto. First couple of days service was really slow. Three quarters of an hour wait to get in, then half an hour wait for a cup of tea. Happily the service did improve in there, but still not as good as other lines. Only once in 10 days did we get what we ordered.Because we were not using the App we requested that a daily sheet be delivered to our cabin. It took three days for us finally to receive one and then only because we asked our cabin steward Elizaro. Guest service (misnomer) couldn’t manage to get it delivered!Only go on this ship if you want to queue for everything! The staff and good but the ship is so understaffed it’s laughable. Management is top heavy. They stand around in their jackets chatting and watching the staff struggle to keep up. A good manager would see the problems and would take action. The bar service is the practically non-existent. Again because there are so few staff. We were unable to book anything as we could not figure out how the public screens worked (and we weren’t the only ones!). However the shows in the theatre that we did see were not particularly good. Remember we are comparing this to other lines (not new cruisers, we have done about 34)The electrics failed a number of times, why?Bouquets to Thomas in Guest Services; James in Virtuosa Lounge; Omar in the English pub; Hakim and his wife in Blue Danube; Elizar cabin steward; Lulu in Minuetto breakfast and to the performers in the aerial show in the Carousel Lounge, it cost us an extra £15 each but my word was it worth it.
Update. Have been in communication with company and had we paid £100 to see a doctor, and had COVID been diagnosed, there is an isolation package and room service and free TV service. The negative COVID test threw us. It was definitely COVID so perhaps a doctor would have realised the test was faulty. Hindsight is a wonderful thing.Caught COVID on the Virtuosa. Company couldn't have cared less. Staff were all lovely, but ship was too big, too many people. Very poor company policy towards sickness. Patronising response to emailed complaint. We were left to cope on our own, probably spreading the virus when we had to go to buffet. Ibuprofen cost £15 on board. Entertainment was excellent but very much a party ship. Music far too loud. Not for us. We won't travel MSC ever again.
Went on our 3rd cruise on MSC Euribia.This was not the relaxing restful break that I was expecting.Our cabin 14115 was very noisy. Staff dragging furniture around every night at 1am and then again at 6am. Complained reception they said they will ask them to be quiet !!!! Nothing changed.The food in the MDR was overcooked and luke warm. We only ate their once.We had the 4 meal dining experience. 3 of the meals were lovely. but, unfortunately for me Hala Taco Cantina. 2nd course I found a hair in my salad ! they couldnt apologise enough. but, as dining experience was not offered a refund. just another meal there !!! I don't think so.We had a meal in the Masters of the Sea. the food was very tasty but as it had come from the depths of the kitchen and took over half an hour to come. it ws cold. The food in the buffet restaurant. was overcooked and lukewarm or cold. We lived on freshly cooked burgers and chips and salad and Gala pie !!! not the sort of food I was expecting on my cruise.We visitied Hamburg. Aparently all the shops are shut there on a Sunday. MSC say customers would rather stop there just to look around rather than a day at sea! The shuttle buses are an average of 14 euros each time. they differ slightly at different ports. MSC say they cannot make these any cheaper as this is what the pay !!MSC do not offer monetary refunds !!! they will offer you a very standard Gesture of good will £50 onboard cruise credit only. So if you want a mediocre cruise and poor food and nosy cabins and overpriced shuttle buses then book with MSC. This is my true experience on MSC and is based on my own experience.
Just spent 7 nights on MSC Euriba to Northern Europe which was good value. However, criticisms included…Food quality in main restaurant was poor at best. We were in a party of 8 and did not enjoy any meals served up.The ship was very noisy, difficult to find a quiet area to relax.Not sufficient seating in the bars & venues for the number of guests on board.Photographers bothering you every few steps.The best entertainment in the evenings was in the Carousel bar but it repeated every 3 days.New arrivals boarded at every stop (r stops on our 7 night cruise) and staff from all areas of the ship attend the safety program to guide passengers to their safety exits. During this time most bars were unable to serve customers. Normally cruise with Cunard, more expensive but a vast difference in quality.
Whenever I take a ride to my memory lane and go back the the experience I had with MSC Euribia and the tour around the northern seas, immediately I feel better and makes me want to repeat that kind of vacation.Maybe next time I will go for a longer cruise. I checked their website they have some nice deals such as the Caribbean one.Anyway, I recommend the Northern Europe cruise. The scenery over there is amazing and I think the best way to explore that part of the world is by ship.As for the ship, Euribia was fantastic. Modern and huge 😀The staff was pleasant and friendly 👍
I have allocated by MSc Armonia an Obstructed ocean view cabin to Mediterranean countries from 24/11/23 to 02/12/23. There was a huge boat (not a life boat, more like a boat which MSc uses to transfer guests from port to the cruise) next to the window blocking the window. Therefore there wasn’t a any view of the ocean from the cabin. I have raised the issue with Lawrence Ford( customer service supervisor ) . I have sent several emails to customer service but Laurence Ford claimed “ It is a obstructed ocean view cabin” though view was totally blocked.”Laurence Ford asked me to send photo but my point is that cabin should be investigated so no other guest’ s holiday will not be ruined as mine did.MSc also took seven hours to separate double bed to tween bed.If there was “0 “ rate that’s what I will give MSc .
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