msccruises.com

We haven’t even boarded our MSC cruise yet, and the customer experience has already been terrible.

We haven’t even boarded our MSC cruise yet, and the customer experience has already been terrible.

We tried to organize a surprise for another passenger in our group, but because they have a different booking reference the system makes it almost impossible. Everything must be booked only through your own reservation.

Customer service has been unhelpful, with generic, robotic responses and no clear email support. They were even unable to explain what services the spa actually offers.

Very poor organization and customer support

Date of experience: Mar 09, 2026

We haven’t even boarded our MSC cruise…

We haven’t even boarded our MSC cruise yet, and the customer experience has already been terrible.We tried to organize a surprise for another passenger in our group, but because they have a different booking reference the system makes it almost impossible. Everything must be booked only through your own reservation.Customer service has been unhelpful, with generic, robotic responses and no clear email support. They were even unable to explain what services the spa actually offers.Very poor organization and customer support

Date of experience: Mar 09, 2026

MSC Musica, Canaries Cruising

Just returned from my latest MSC Cruuse. It was faultless from start to finish. The food seemed even better than before. Vegan corner introduced in the buffet and vegan deserts on the dining room menus Crew as ever are the best at sea. The MSC Musics is an absolutely beautiful ship and it doesn’t feel cramped. On busy days the crew bought the buffet out into the pool deck.

Date of experience: Feb 22, 2026

Sad company

Sad company. Their "Grand Voyages" are just rebranded repositioning cruises.

Date of experience: Jan 25, 2026

Save your money the food is awful

Save your money the food is awful. The service is awful. Communication is awful. They don’t understand boundaries when I was at guest services trying to work out an issue with the mini bar and they knew I was in guest waiting for them. They went to enter my room, not knowing my 14-year-old son was in there. My son told them they had to wait to enter but they went around my Son and enter the room anyways and locked the mini fridge.

Date of experience: Jan 08, 2026

Profound dissatisfaction

Date of experience: Jan 02, 2026

Diamond Members issue

We are MSC Cruises Diamond Members and have been loyal customers for many years. Precisely because of this, this experience was especially disappointing.We received a quotation from MSC which we confirmed correctly within its validity period. Afterwards, MSC informed us that an internal mistake had been made and that too much discount had been applied. As a result, we were asked to pay an additional €200, despite having a valid quotation.We fully understand that mistakes can happen. What we do not understand is why no form of goodwill or compensation was possible for an error that was entirely on MSC’s side. Even a simple gesture such as onboard credit or a complimentary transfer was refused, although this would involve little to no real cost for the company.Because of this inflexible approach, we ultimately decided not to proceed with the booking. It is very disappointing to see a cruise line that claims to value loyalty handle a situation like this with Diamond Members.A missed opportunity for MSC to resolve a mistake in a customer-friendly way.

Date of experience: Dec 30, 2025

I had the worst ever experience on World America

I had a superb experience on MSC in 2008 from Genoa to Rome, Istanbul, Athens, etc. Excellent!To go back on an MSC Cruise America, their supposed flagship in November 2025 was disgusting! Yes our cabin was clean and that's about the only good thing I can say. We paid the pool attendant 200 $ to reserve loungers and he earned 187 $ for the month because MSC had deducted his flight and baggage allowance from his salary of 1000$ per month ! This is below basic normal wage! 250 $ per week and he had a family to support ! Criminal, slavery! Food and service ! Cold, or over-cooked, tasteless and basically disgusting. Sent back several meals. Replacement meals I left un-eaten. Other people seemed to wolf down the sub-standard food, but OK call me a snob but I know what cuisine is about and MSC need a huge amount of learning. Goodbye MSC.

Date of experience: Nov 30, 2025

Appalling Customer Service when you have a complaint

Raised a complaint on board regarding excursion team manner regarding cancellation, miss lead with their response. Raised a complaint Nov 25 still ongoing correspondence as they have not addressed any of the 6 points of dissatisfaction that I have Raised with them and not even an apology! Princess, Cunard and PO cruises are far superior. I guess you get what you pay for. It's a shame because the dining staff were so helpful and friendly.

Date of experience: Nov 03, 2025

When 20% is not 20%

I have already written about the omnishambles of my most recent MSC Virtuosa cruise.After missing two ports and sailing up and down the English Channel for three days, MSC said that all customers would get 20% off their next cruise (on the proviso that it is taken in the next 12 months).Well, turns out that was another example of MSC bullsh1t. I have just received an email informing me that i will get £418 off my next voyage, which represents 20% of the fare i paid for the cruise from hell.Therefore, the £418 will only actually be 20% off my next voyage if the price is exactly the same. Highly unlikely, given that fares will naturally rise and that i may have wanted to travel at a time where fares are higher anyway. Do not trust this company!

Date of experience: Oct 19, 2025