Review Time
The whole thing was a fast. 4 Adults squeezed into one cabin and no room to swing a cat. The food was Unpredictable and the staff were rude. In fact if you have ever been to a cattle market shuffle along with others was exactly what to expect. The cabin was cleaned 1 day out of 3 - the ship was diverted but passengers where not told until we were getting on the ship, Then told we had to have our cases outside the door by midnight, but make sure to leave out what you needed for the following morning Clothes toiletries etc ( no mention of this until the night before) so had to leave most of mine behind as had no where to put them. Then they give a time for you to leave the ship in the morning not leaving you much time to sort yourself out and have some breakfast before you leave. If you like to relax I would give MSC a miss.
the travel agent sold us a cruise on msc ship and said they had a cabin which was ok for a mobility scooter.we paid all the money as the cruise was in a couple of weeks. two days after booking I got a phone call to say we could not go as there were no mobility chairs available. I was upset but that's that, the rub comes when the agent said I would have to wait 65 days to get my money back, they took the money within 24 hrs
Second cruise on the Virtuosa....although after the first one we said we would not cruise with them again, however price was good and liked the destinations. Anyway, nothing has improved, so definitely this was the last time we will cruise with MSC. Food quality and choice very poor. We prefer to eat in restaurants on all our cruises, can't be doing with the buffet and rudeness of other guests, one breakfast I had mushroom omelette...worst ever, to the point when I got to the mushroom I spat it out...tasted disgusting with the omelette being an egg roll ! Getting back on the ship after a day on shore was a nightmare. Queues were horrendous as security, which I don't have a problem with, is very slow....2 scanners for bags etc, but only 1 body scanner. Priority preference was given to disabled and children in buggies. This added to the delay...we had one family who tried to get a large buggy through the scanner...ended up having to dismantle it...more delay! We did the D Day excursions, they had 2 for Utah and Omaha beaches...one in the morning and one in the afternoon. We booked both as a package, quite a few others also booked the same. You would have thought a coach would have been used for the package excursion, so that it left the ship and stayed out all day..oh no. We returned to the ship lunchtime, had 20 minutes before the 'same' coach took us to the second destination....the ship provided a packed lunch....why not stay out all day, it meant we had very little time at these very moving locations...very badly thought out of the excursions team...complained when we eventually got back on board, but fell on deaf ears. The only good thing I can say about this cruise is as always, the waiting staff and cabin stewards are fantastic
We haven't even been on our cruise yet but it's already a big thumbs down from us for MSC. We spotted a wonderful 12 day Baltic itinerary starting and finishing in Copenhagen next May, so we booked it as a package with an agent to include flights to Copenhagen and 2 nights' hotel stay.A curt email on 2/9/25 from MSC informed us that they are shortening our precious cruise by 2 nights and now it's starting from Warnemunde instead of Copenhagen - this isn't even in the same country and 5-6 hours travel!MSC have offered a pro-rata refund for the missing days and a whole 50 Euros PER CABIN as compensation - this doesn't even amount to £25 each and in no-way covers our extra costs, not forgetting the disappointment at missing 2 days of our cruise.We now have to find our own way from Copenhagen (where are flights are booked to) at our own expense (the agent can' help on this one) and there will be other extra subsistence/hotel expenses to cover the missing days. I have challenged MSC (particularly because we weeks later they were STILL advertising the cruise on their own site with the original itinerary. This has now been removed but only after I'd challenged it twice).DO MSC VALUE THEIR CUSTOMERS? On the basis of the way we have been messed around and the derisory compensation offered, I'd say not - and we certainly won't be booking another cruise with them.I am now nervous about the cruise itself.
I haven't even gone on my cruise for October 6, 2025 and it's been a disaster. When initially booking my cruise, I paid on the wrong credit card. MSC cruises switched payment methods no problem and I was told that it would take 30 days to process the refund on the other credit card. When I followed up at the 30 days, I was then told it was 30 business days. Then, when I followed up again, I was told that it could take up to 2 billing cycles to process the refund. I called so many times to try and deal with this issue and then ultimately was left with $125 of interest charges by the time the refund was processed. Then, it took multiple phones calls to try and get that interest charge refunded in what they called a "good will gesture". There has been nothing good about any of their "gestures". If I could give negative stars, I would. I'm still going on my cruise, but only because I don't want to deal with the same stupidity of another refund. I strongly caution anyone from crusing with MSC cruises. It might be good for you, but, if anything happens, they don't care one whit about you or your problems. I even asked to speak to a supervisor about the whole situation, because I wanted to help them improve customer relations and customer service to hopefully not have this happen to someone else. Not a single person has followed up with me and it's been months now. I had to call them back myself and finally spoke with a supervisor. All they did was parrot back to me their terms and conditions fine print and say sorry. Nothing they've done has made me feel at all good about this situation. They'd have to do something pretty spectacular at this point to make me ever consider cruising with them a second time or to keep me from making sure everyone I know doesn't ever use them. I don't ever want to cruise with them again after this and strongly advise anyone else to avoid them. MSC cruises doesn't give a crap about regular, everyday people.P.S. Sorry for the long rant :)
We did the norway fjord cruise and honestly anyone complaining must be really fussy we can tell you from our experience the cruise was great all food was brilliant they cater for everyone yes the ship was busy but not busy enough to not enjoy yourself the staff always went beyond for us and all the small towns we stopped at were just as expected if you want to escape unwind and truly soak in some once in a life time views id highly recommend going the prices were quite expensive in the shops but all the staff told us save the spending for the last day due to big discounts which we did overall it was a life changing experience please dont read in to the bad reviews there is lots of entertainment on the ship throughout the day and everything you want to do i can assure you you will be able to.
I was unable to travel due to illness and had purchased a drink package for my wife and myself. My wife changed cabins to go in with my daughter and grandson. My granddaughter and her friend went into our cabin. we were not allowed to change the drink package to my granddaughter and her friend. When I applied for a refund on my drink package I was told to claim the money back on the travel insurance. Also the company was told my daughter was allergic to eggs and nuts, but on the final day there was a huge selection of cakes but no egg free ones.
I have just returned from a Yacht club experience with my family. I have been on 4 MSC cruises, including the Grandiousa, Virtuosa, and Europa (sorry about the spelling). I am about one more cruise away from Diamond status. This is my experience of MSC. I have also travelled in many various levels of both 5 star and 1 star hotels and resorts, throughout my life, as I used to work in travel. I will bullet point the pros and cons;Pros;MSC is very relaxed, regarding it's dress codes and dinning. (This is great, as you can dress up if you wish, and stick to your football shirt if you don't, though for heaven sake make an effort, your mum would be proud).The shows are a good length and fun.Food is good, if you step out of the buffet once in a while.The facilities, like the spa and thermal areas, including the bars and tea rooms, are excellent.The ships are beautiful and the staff, usually friendly.The cleaning staff, are always excellent, and the rooms were kept very well, with a turndown service.Speciality dinning is a must.Cons on this trip;When I booked this weekends yacht club, I did so, firstly by paying for two people, in order to book myself a room, and then for 4 people to share a room, (My Father, sister and her children aged 14, and 12). At no point was it pointed out to me this booking cost the same as a booking of Three rooms, nor that the 4 berth cabin, did not provide 4 beds, only a sofa bed which according to my sister, had a metal bar in the centre making sleeping very difficult. Sleeping on a sofa bed, when you have paid the same as all other guest, for your room, is not a premium experience, regardless of its comfort. This also meant that 4 paying adults were sharing a bathroom. All in all, I paid full price, for 6 people, and received facilities for 4 people, this is not how 5 star service, should be provided. MSC should be doing their best to ensure, we get the best they can offer.Multiple requests, throughout the trip went unmet, such as;Butler not answering my one and only call, nor meeting me except by chance at the end of the evening. (worth saying that the concierge, held most of the experience together).Room service took over an hour for a pizza, to be bought, Could they not jump the queue for their Yacht club guests?Service was slow, (which is expected in Europe, though it is generally nice to know you are being served, if the drinks do take a while). They lacked enough staff to take orders at the bar and prepare meals. All in all, it could take longer to get a drink, in Yacht Club, than during the packed bar, at the white party.Overall I feel that MSC, after several trips, does not seam to value me as a customer, and lacks the service or treatment I've come to expect from other 5 star resorts or experiences I frequent.I will be thinking long and hard about, my next cruise (grand tour, through the east of Africa), next year, and whether or not to book something else instead.It pains me to say this, but I have given MSC more than one exception throughout my time with them, I wish only to save anyone else from having to do the same.I used the Yacht Club weekend to determine if it would be worth it for a longer stay. Thinking that MSC would put their best foot forward (I'm sure other guest planned the same). Sadly they did not, and I with MSC there is no real complaints procedure or customer service you can go to, to resolve any issues (from previous experience). So ultimately, I can not recommend MSC, as a luxury cruise liner.
Just on an MSC Cruise around the Med. Very poor quality on the Magnifica.We are currently stuck out at sea until 7.30 pm whereas we should have docked in Naples at 8 am.Will you be compensating us for the wasted day being trapped onboard.Everything is an option we find - and costs are more than land prices unlike the MSC videos would have you believe.Food is extremely average and we have to queue all the time.Try to avoid MSC Cruises and always book your own excursions via an alternative local provider or pay the price of extremely prices.Look forward to monetary compensation gesture if good will rather than a voucher off another cruise.
I arrived at the port with no problems, found where I needed to go, and parked for a good price — only $72 for 4 days — and even scored a great spot on the 4th floor by the elevator. Dropping off bags was quick and easy. So far, so good.Then I got to the terminal, and the escalators weren’t working. Bummer for anyone who wanted to use them. (1ST PROBLEM.) I had a kid and a stroller, so we used the elevator anyway.Inside the terminal, I found my way around, got in line, and reached the counter quickly. There were plenty of staff at the counters, and the gentleman who helped us was fantastic! After that, my wife, mother-in-law, 1-year-old son, and I made our way to the ship.Once onboard, we searched for the elevators. They use this terrible A/B/C/D system, which is confusing and painfully slow. There were way too many people needing to go up and down, forcing many passengers — including us — to carry bags up the stairs. (2ND PROBLEM.) It took us about 10 minutes to get from deck 6 to deck 12.To make matters worse, the AC wasn’t working, so it was hot, humid, and suffocating. (3RD PROBLEM.)When we finally got to our room, it reeked of bleach. It was still being cleaned at 3 PM, which was another issue. (4TH PROBLEM.)We left our bags and walked up from deck 12 to deck 16 because the elevators were so unreliable. When we got to the buffet, the lines were outrageous — 15–20 minutes per person — and there were no available tables. The buffet was overcrowded, loud, and stressful. (5TH PROBLEM.)On top of that, the buffet layout made no sense. It was arranged in a circular pattern with different stations, meaning you had to walk all over the deck chasing your food. Whoever designed that setup had no cruise experience. (6TH PROBLEM.)As for the food itself — it was average at best. Mostly fast carbs, little-to-no protein, and when there was protein, it was mostly pork. That’s a problem for people following a proper diet, not to mention Jewish guests and others with dietary restrictions. Nearly everything was seasoned with strange spices or sauces. I didn’t enjoy the taste of anything. The food director should be replaced. (7TH PROBLEM.)Back to the room — we had to use the stairs again. In fact, over the course of four days, we used the elevators maybe 10 times and the stairs around 40 times. I noticed a lot of unhappy guests on board. Every single day, there was arguing and frustration among passengers. I’ve never seen so many dissatisfied people, not even on the worst Carnival cruise. (8TH PROBLEM.)The crew felt heavily scripted, and the managers seemed clueless. If a manager has to tell staff to smile, that’s a failure in leadership. Good managers create a positive environment where people naturally enjoy their work. MSC’s forced smiles were fake and obvious. (9TH PROBLEM.)The water tasted like pure chlorine, so we had to buy bottled water. The free drinks were limited to lemonade and unsweetened tea — no juice options for kids. That’s incredibly disrespectful to families. (10TH PROBLEM.)The app was basically useless. It didn’t answer common questions, so we constantly had to ask crew members. Two staff members told me we could get off at Nassau with just our ship card, but when we returned, security demanded photo IDs. Total setup. Luckily, we all had ours, but others were forced to go to the security station to prove their identities. (11TH PROBLEM.)The private island was mostly under construction, with poor-quality facilities. The seating was in the sand, constantly swarmed by birds, and there were only a few restrooms — each with 1–2 stalls, 2–3 urinals, and a couple of sinks for thousands of guests. It was chaos. The beach had rocks everywhere, making it difficult to swim, and umbrellas had to be rented. The island staff did everything possible to ignore passengers. (12TH PROBLEM.)Every night, there were drunk people and even fights — in the rooms, by the bars, and in the hallways. We didn’t feel safe. (13TH PROBLEM.)People were loud at 3 AM, and no one did anything about it. I couldn’t sleep a single night because of the constant noise. (14TH PROBLEM.)I was hungry every day and night. I’ve never felt so starved in my life. Climbing up and down the stairs made me lose nearly 10 pounds. I’m only 165 lbs at 6 feet tall — it was miserable. When I finally got home, I ate like a man just released from prison. It took me two days to recover from this awful experience. (15TH PROBLEM.)Honestly, I could go on, but I’m tired of typing.I will never recommend MSC to anyone. And I’ll never sail with them again.The only thing I liked was that the ship was new.MSC desperately needs professional, experienced leaders — people who understand what it’s like to be a passenger. That’s how you fix problems from the inside and improve the experience for the 100,000+ future guests.
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