Review Time
I strongly recommend avoiding this company. I needed a video hosting platform for my website and decided to try Muse.ai because they offer a free trial. However, as soon as I signed up, my card was charged for a full year’s subscription—on the same day, not at the end of the trial. I found this odd, but I decided to test the platform to see if it met my needs.The service turned out to be awful. I uploaded a 200MB video, and it got stuck in the transcoding process. I tried again, but the same thing happened. I reached out to their support team, and it took them a while to respond, only to say, "Transcoding can take some time depending on how busy the machines are, but do let us know if it gets stuck." I waited another three days, and the video was still stuck.I have since emailed multiple times—both to resolve the issue and to request a refund for the charge that never should have happened. They have now stopped responding altogether. This feels incredibly dishonest, and I would urge anyone to stay away from this company. Since they are completely unresponsive, I will now pursue other means to get my money back.Also, after looking at their other reviews, something feels off. Most are incoherent, suspiciously vague, or have nothing to do with the actual service they provide. I wouldn’t be surprised if these are fake reviews propping up their reputation. Overall, a very shady company.Avoid at all costs.
Muse.ai is my go-to video platform, I've been using it for multiple projects of mine and for my client's web design projects! It's been the most flexible and customizable embed video player I ever used. It was a perfect solution for my own website projects and my web design client's projects. Every time I had a question or a necessity for customization, Muse.ai team would handle it with excellence. Definitely would recommend this video platform over any other options in the market.
Muse.ai is such a great service for video hosting, especially if you manage a SaaS!Upload on the back-end is fast, video playing experience is good for end-users, and I only got positive feedbacks.Their killer feature is their online support, they are super fast and super useful, their team really care about solving your issues, and improving their product and service... I can only recommend them!
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Next-gen video platform with AI-powered video search. Embed, share, and search your video, audio, and collections, all from one place.
