Name: my-lovelypets.co.uk
Telephone: 000000000
Rating: 1.0

Lanna Cook Guest

Extremely disappointing experience

Extremely disappointing experience. I waited a long time after contacting the support team three times without a response. The reviews on their site seem deceptive. Stay away unless you want to waste your money… it's your choice.

Date of experience: Dec 20, 2025

MC Guest

2 months ago

Stay away

I agree with another reviewer. Please steer clear of this seller. The items took ages to arrive, and the returns process was incredibly frustrating. They even offered me a discount instead of allowing returns! I returned the items at my own expense and am still waiting for a full refund two weeks later!

Date of experience: Dec 17, 2025

Dwight Morris Guest

2 months ago

Complete waste of time

Complete waste of time. I waited a long time after reaching out to the support team three times without any reply. The reviews on their site are misleading. Steer clear or you'll end up wasting your money… your decision.

Date of experience: Dec 15, 2025

ZackDoodle17 Guest

3 months ago

Avoid at all costs

I ordered two of the same items as gifts. It took about four weeks for delivery since they came from overseas, and only one arrived. I emailed to request the other item or a refund but received no response. Avoid at all costs.

Date of experience: Dec 06, 2025

ivanalollol Guest

3 months ago

A ridiculous company

A ridiculous company. They advertise an indestructible toy on their site. I bought it for my dog, who managed to get into it within a day or two. After sending them pictures, they claimed the damage was just wear and tear and refused to refund or replace it. A ridiculous company, do NOT use.

Date of experience: Nov 18, 2025

Rathbone Guest

3 months ago

Scammers

I ordered a self-cleaning litter scoop, which took over three weeks to arrive. The box was damaged and the contents were broken. I contacted them multiple times to cancel the order, but they insisted it was on its way. When I reported the damage, they claimed it was in perfect condition. They are refusing to provide a return address for my rightful refund. DO NOT PURCHASE from this seller… it's a total scam.

Date of experience: Nov 12, 2025

CB92 Guest

4 months ago

Do not buy from this seller

I would advise against purchasing from this seller. I spent over £15 on a plastic litter scoop with a catcher. After waiting over a month, it broke on the first use. I'm extremely frustrated. When I reached out about the issue, I was completely ignored. Please don't waste your money.