Review Time
I purchased a table from you, but your delivery partner, Rhenus, is making it impossible to receive it. Their app is broken and won't let me select a delivery date, yet I am being spammed with 'reminder' emails every day
Just deliver the item!!
Rhenus sent two emails in the days before then the deliverers texted and rang an hour before arriving. They arrived bang on time and delivered 5 hefty doors into my flat. Friendly, efficient, excellent
I had an extremely unpleasant experience with Rhenus, which I found to be highly unprofessional throughout the entire delivery process.
My delivery was cancelled twice. The second cancellation occurred on the actual day of delivery, with no update, explanation, or communication provided whatsoever.
On the third attempt, only half of my order was delivered. The other half was returned to the store due to damage caused during transport.
Furthermore, the box containing the table was delivered in a clearly damaged condition. At the back of the delivery van, the damaged box had been wrapped with tape, seemingly to give the impression that care had been taken with my item. Unsurprisingly, upon opening the box, I discovered that a bag of screws was missing.
As a result, I am unable to assemble the table, and the store has been forced to send a replacement. This situation has caused unnecessary inconvenience, wasted time, and significant frustration.
My doors were delivered by two very helpful men. One of the guys even carried the two doors up steps to my property, not an easy task, for which I was very grateful. Previous order's that have been delivered by other companies have refused to do this. Would recommend this company to anyone! Thank you for the excellent service guys.
The collection of the mattress was canceled unexpectedly, and I received no explanation or timeframe for rescheduling. I am still waiting for a new booking and have only received vague replies despite following up several times.
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Rhenus Home Delivery operates a premium home delivery service. Our four depots are conveniently located enabling us to cover the whole of the UK.
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