Review Time
My first purchase was a joy, and the service has been exceptional. They promptly sent a replacement for my lamp that was lost by the courier, as is often the case. When I reached out to the support team, they quickly arranged for another one to be sent via a different delivery service, just as I requested. This is what I consider outstanding customer service in 2026.
I ordered several light fittings for selection and kept one while returning the rest. Although the refunds didn’t come through initially, I waited until after the holidays to follow up. I’ve resolved all but one issue by now. The items were from various sellers, but I want to especially thank one representative who was helpful, capable, courteous, and very quick in processing the refunds. Communication was smooth and efficient. Thank you once again. 🙏🙏🙏
I ordered several light fittings for selection. After keeping one and returning the others, the refunds didn’t show up, but I decided to wait until after the holidays to follow up. I’ve managed to resolve all but one issue by now. Though the items were from different sellers, I want to especially commend one for their exceptional service. Huge thanks to the representative who was helpful, efficient, and swift in processing the refunds. Communication was seamless. Thank you once again. 🙏🙏🙏
Received the wrong item and contacted the support team but got nowhere. It felt like going in circles trying to resolve the issue with a representative. I've purchased many items online and have never encountered a situation like this. I definitely recommend avoiding this service. I even attempted to arrange a return and refund but had no luck. I guess I’ll just throw the item away and shop elsewhere.
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