valuelights.co.uk

4.4
4.4 Based on 21 reviews

At ValueLights, we’re on a mission: to be the go-to people for lighting. We offer an unbeatable range at unbeatable value and we always aim to spark a little brilliance by helping you transform a house into a home. Discover our full range of quality l...

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Average Rating

4.4

/
5

21 Reviews

5 Star
86%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
14%

All Reviews

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Review Time

Alex C.
Fantastic experience with a wonderful service.

My first purchase was a joy, and the service has been exceptional. They promptly sent a replacement for my lamp that was lost by the courier, as is often the case. When I reached out to the support team, they quickly arranged for another one to be sent via a different delivery service, just as I requested. This is what I consider outstanding customer service in 2026.

5
Date of experience: Jan 13, 2026
Jodie Cook
Positive experience with returns support

I ordered several light fittings for selection and kept one while returning the rest. Although the refunds didn’t come through initially, I waited until after the holidays to follow up. I’ve resolved all but one issue by now. The items were from various sellers, but I want to especially thank one representative who was helpful, capable, courteous, and very quick in processing the refunds. Communication was smooth and efficient. Thank you once again. 🙏🙏🙏

5
Date of experience: Jan 07, 2026
Randall P.
Supportive assistance from Mike

Mike provided excellent help after a delivery issue, arranging a replacement for a parcel that was not delivered.

5
Date of experience: Jan 06, 2026
Louella C.
Outstanding customer service!

I ordered several light fittings for selection. After keeping one and returning the others, the refunds didn’t show up, but I decided to wait until after the holidays to follow up. I’ve managed to resolve all but one issue by now. Though the items were from different sellers, I want to especially commend one for their exceptional service. Huge thanks to the representative who was helpful, efficient, and swift in processing the refunds. Communication was seamless. Thank you once again. 🙏🙏🙏

5
Date of experience: Jan 02, 2026
Azalea Foster
Fantastic service

Fantastic service. I had some initial issues with the product, but they were resolved immediately. Quick service and prompt replies. Would definitely recommend. Thank you!

5
Date of experience: Jan 02, 2026
Lewliete72
Incorrect item received

Received the wrong item and contacted the support team but got nowhere. It felt like going in circles trying to resolve the issue with a representative. I've purchased many items online and have never encountered a situation like this. I definitely recommend avoiding this service. I even attempted to arrange a return and refund but had no luck. I guess I’ll just throw the item away and shop elsewhere.

1
Date of experience: Jan 01, 2026
Clifford Ross
Exceptional customer support

Exceptional customer support and an amazing product. Highly recommend!

5
Date of experience: Jan 01, 2026
Yasmin B.
Top-notch customer service

Top-notch customer service. Very helpful when a component was missing; they are sending it out along with a replacement lampshade for my other floor light. Would highly recommend.

5
Date of experience: Dec 30, 2025
Christina Johnson
Adorable lamp!

I ordered a bulldog-shaped lamp and it is absolutely gorgeous! I also appreciate how the representative quickly resolved my delivery issue. Great service! I would recommend it to friends and family.

5
Date of experience: Dec 28, 2025
JT63
STAY AWAY - Terrible experience!

Terrible experience! I returned two sets of lights and have proof of delivery. I’ve emailed the seller over 10 times asking for a refund. Over three months later, still no replies and no refund!

1
Date of experience: Dec 28, 2025

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Business Details

  • At ValueLights, we’re on a mission: to be the go-to people for lighting.

    We offer an unbeatable range at unbeatable value and we always aim to spark a little brilliance by helping you transform a house into a home.

    Discover our full range of quality lighting products for the garden and every room in the home.

  • email customerservice@valuelights.co.uk
  • call 01618376095
  • language https://valuelights.co.uk

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