Review Time
Avoid this company — unauthorised subscription chargesI unexpectedly discovered recurring subscription charges from My Trip Online / Tripsorted that I did not knowingly sign up for, despite being an experienced traveller and ex-cabin crew.I only purchased airport fast-track once (£14), but was later billed £79 twice for a “membership” I never consented to, created no account for, and received no confirmation emails about.When challenged, the company initially refused a full refund and attempted to frame partial refunds as “full and final settlement” even though I did NOT accept their offer.It took bank intervention, a chargeback, and multiple escalations before the company finally agreed to cancel the subscription and refund the full amount.If you see unexpected charges or subscriptions from this company, contact your bank immediately.My bank (Starling) handled the dispute professionally and advised me throughout.Sharing this to help others avoid the same experience.
Subscription charge of £79 is hidden in their terms of service, be careful. I booked a fast track pass for £6 only to have £79 taken from my account 3 months later. Hadn't used any of the other services or was aware.They claim its clearly stated.. but its tucked at the bottom of a long piece of text.
In my experience, this company felt like a scam. I used their website only for online check-in and was charged €1, but later €79 was taken without my intention to subscribe. They only offered a 20% refund, which is unacceptable. Based on my experience, I cannot recommend this service.
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