Review Time
I received a hoodie that was two sizes larger than what I ordered, and the colors did not match the images on the website. When I attempted to return it for an exchange or refund, I was informed that I would need to cover the return shipping costs to Great Britain, which were double the original purchase price. They then offered to refund only 5% of my payment while allowing me to keep the oversized, unattractive hoodie they sent. This feels like a major scam, and I regret my decision to engage with this service.
I would give this company zero stars if I could. I ordered a $50 sweater that arrived smelling musty and was poorly made, with yarn coming undone. When I attempted to return it, I was informed it would cost me $30 to do so. Not worth it, extremely frustrating. Customer service is terrible and unhelpful.
I purchased clothing for my son as a gift. Out of 5 or 6 items, only one fit properly (the sizes do not match real standards). I spent nearly $200, but they only refunded 15%, which is about $28. I had to cover the return shipping costs myself, despite the sizing issues! What a terrible experience! PLEASE DO NOT BUY FROM THEM! You will receive ill-fitting clothes and be stuck with them since they won't cover return shipping!
This company is a total sham - STAY AWAY. They have great marketing but offer poor customer service, long delivery times, and sell misrepresented products of extremely low quality. It’s far worse than other platforms - it should be shut down. STEER CLEAR!
As an experienced shopper, I was disappointed to receive cargo shorts made of 100% polyester instead of the cotton spandex shown online. The product did not match the images at all. They should be ashamed of sending such poor quality items.
I ordered what seemed to be a lovely winter jacket that was advertised as one size fits all. As a size 12 woman, I assumed it would fit. The website promised 'satisfaction guaranteed.' However, upon attempting to return it, I was told to keep it and only offered a 20% refund or a 50% off another purchase. Not acceptable!
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