Review Time
The concept of these space saving non stick pans is great. The reality is a let down. Yes they stack but the bases of them are quite rough so you need to protect between each pan if you don’t want them to get scratched when storing. Care leaflet does not advise this is necessary at all. Main issue though is the horrendous staining in the ‘frying pan’ size pan. I have NEVER burnt anything in it, never used metal utensils and never used a scourer to clean or put in dishwasher and look at the state of it. Had the set only 4 weeks! Even the pans I have steamed veg in or made a soup in have stained! Emailed manufacturer - no response as yet!Wow - response as follows!Hello,White pans do darken a little after use a long time, plus your heat should be a little lower, and when you clean them you just need to wipe them with water.Best regards,CAROTENowhere does it state they darken a little after long use. I don’t call 5 weeks a long time. One of them is horrifically stained. Doesn’t any competent cook realise they cook at a temperature relative to what you are cooking? I know how to and when to clean a pan!!!! Good job they came via Amazon and they understood my complaint and refunded - thanks Amazon
Placed order at the end of December 2022 and still haven’t received them (April 2023). I have sent multiple emails to customer service trying to get an update but have not had any response. I filed a dispute with my credit card company and after almost a month received a letter started Carote confirmed they have sent my items… which is news to me. I still have not heard anything from them nor have the items. I will be following up with the dispute. This company is untrustworthy.
I ordered a set of pots and pans a month ago. Have not received anything and have not received a response. All I want is my money back, but mycarote.com is a scam site people. I have a friend who had a nearly identical situation. I never had problems ordering Carote through amazon, just from the mycarote.com website.
No response from customer service after 6 weeks.All three frying pans have handles that are discoloring and one of them let off a horrible chemical smell when I used it, so bad that I had to air out my house for hours and put the pan outside. UPDATE: it has been almost 1 year since I contacted them and still no response from CAROTE frying pans. Their pan's handles melt easily and emit TOXIC odors. They do not honour any warranties. Their website talks about replacement handles, yet clearly they have no desire to engage with customers who want new handles. The product is faulty.
Emailed 2 weeks no response. Received my set and saucepan had broken handle. I should have known better to deal with a company that offers no customer service phone number they can hide behind emails. If I don’t get a response soon I’ll be disputing the charge on my credit card. This company is scamming
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Carote as a cookware brand, was established in 1992 and has been manufacturing many types of products including different cookware sets, frying pans, casseroles, saucepans, woks etc. and has focused on quality of the products and expanding the business to global markets.
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