mydreamflight.co.uk

4.4
4.4 Based on 381 reviews

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Average Rating

4.4

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5

381 Reviews

5 Star
79%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
13%

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Ethan B.
Read to avoid wasting your time & money

Just spend 30 minutes reading this, and save yourself a signification amount of frustration and money.---> mydreamflight.co.uk is a trading website for Comfy Tickets LTD.---> Registered on the GOV.UK website under Company number 11074842.1. It is clear that this company acts as a middleman, and as everyone knows, the middleman always takes his cut.2. They lure you in with great prices, first requiring a deposit, followed by advising to pay the remaining balance a week later. That "great price" likely exists in the hope that customers miss their payment due dates, allowing them to pocket part of the deposit due to customer negligence.3. If you're diligent and keep track, they'll first report that there has been an issue of sorts, such as claiming your ticket is no longer available. Then, they'll bombard you with alternative options, at more realistic prices, meaning priced higher than your original agreement.4. If you refuse the higher prices, they'll try to twist the situation to make it seem like you're at fault for not compromising, and of course, they will try to keep a portion of your deposit for that.5. Only if you've followed every step correctly, have legal proof (take time to request email references for every conversations) that you've done nothing wrong, and stand your grounds, will they eventually offer you a refund, which comes with a frustrating 2–3 weeks wait.6. Never accept a cancellation! They’ll get to keep part of your deposit if you do so.7. A key phrase to try for anyone looking for a full refund while at steps 5 & 6: "I am happy to pay as originally agreed or less, nothing more. If you can no longer honour the offer, please proceed with a full refund."8. Despite all the red flags, I still went ahead with one of their alternative offers and bought tickets from them. 9. My regret?... Within minutes of paying, I found out that the exact booking directly with the airline or with Skyscanner would have been cheaper.10. They included is seat & meal selection, an EMD Credit Mile of £150.00 (can be used across any airline, however only £100 at a time), along with lounge access during transit, as a "goodwill gesture"... However to note, the airline also provides similar miles reward and lounge access (depending on the flight, and when directly booked with them), although their miles can only be used with them directly. 11. The whole process took place over 2 days, a week apart, and as a whole, roughly included 7 calls (~160 mins), 17 emails (received and sent), and two chats (~ 1 hr).12. My overall advice?... Just give them a miss, it is not worth it.

1
Date of experience: May 23, 2025
CS41
Armaan best customer service

My experience with Armaan was amazing. He is very understanding and patient man and also we had a good communication and cooperation. Dream Flight is very good company and I will recommend it for others as well!!!

5
Date of experience: May 23, 2025
Scott Ross
Amazing customer service

Amazing customer service! Armaan was of great support and made sure we got the best deal! Highly recommended

5
Date of experience: May 22, 2025
Davina Foster
Dream Flight but not Turkish Airlines

I got a good deal but the airline pulled last minute anyway Aqsa was very very patient with an irate customer such as I. Got me a substantially reasonable flight & also got me a voucher. Very handy. More or less a longer trip.

4
Date of experience: May 16, 2025
Very fast and friendly

Very fast and friendly

5
Date of experience: May 16, 2025
CH97
Armaan was very helpful

Armaan was very helpful, he was professional in his approach, prompt and absolutely fantastic experience.

5
Date of experience: May 14, 2025
R4j126
Good service by Armaaani

Good service by Armaaani

5
Date of experience: May 10, 2025
Colby
A friend recommended this company to…

A friend recommended this company to me, initially I was sceptical but one of the agents call Sami, was very professional in dealing with me, he provided an excellent service. I will continue patronizing them and I highly recommend this company

5
Date of experience: May 09, 2025
Cari Bell
Armaan and my booking journey

Armaan was very helpful and attentive. He assisted me through my booking journey. He was patient and answered all my queries. I would definitely be booking with him on my next travel journey.

5
Date of experience: May 06, 2025
thibault2603
Very helpful aqsa ali i was able to buy…

Very helpful aqsa ali i was able to buy flight in no time

5
Date of experience: Apr 28, 2025

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