Review Time
We were really looking forward to this bed for our pup, but it didn't meet our expectations. It claims to be fluffy, thick, and therapeutic. However, it arrived vacuum-sealed and was supposed to expand within 24 hours. While it did expand a little, the bottom had no filling, making it feel like just a surface on the floor. The XL size is quite small as well. When we contacted the support team, they suggested we wait for it to expand, but the change was minimal. After reaching out again, we were informed that we could return it, but at our own cost, which isn't feasible for us. Our pup rarely uses it since it feels like sleeping on the ground.
I wish I had read the reviews on these guys before I made my Purchase. THE FLUFFY FIEND CO. would be a better description for these guys. I concur fully with all the one star reviews , very late arrival of product, dreadfull qualty, YOU pay for the return to China ? even though they are in the uk with no guarantee of a refund, and the constant emails from them pushing more product and saying how wonderfull they are. Their last email to me explaining their return policy had so many conditions it would probably cost me more money and grief than its worth and I do realise that is exactly how their business model is designed ie, we have your money now F off. The bed I purchased for my dog has gone in the black bin , I will mark this down to experience. PS. I see the bed I paid e79.95 for is now e 56.95 on there site. Eamon .
DO NOT BUY NOTHING FROM THIS WEBSITE! THIS IS FRAUDULENT WEBSITE. Very poor quality of the products and for what it is expensive. The dog pillows are not the quality presented on the photo: it is very thin, not enough filling. The parcel was one month on the way, as they send it with cheapest service. I requested the return of the product and was asked to ship the parcel to China, for which they do not provide shipping label.
I wish I had read the reviews before I bought two large dog beds from Myfluffyfriend.When they arrived (it only took a few days) they were not the quality I had expected.In my opinion, they were exceptionally poorly made with very little padding and support. I was expecting a well-supported base, memory foam type, but it is in fact only a polyester type wadding.I therefore wished to return immediately and I have sent three emails now, requesting returns details. I do get friendly replies - basically saying wait a few days, the beds will become plumper over time, as they were vacuum packed for delivery.I have waited, I have shaken the dog bed - and no, they are still saggy and lumpy. I have explained this to the company and yet still I have not been given a return address.However, whilst I await their reply, I have subsequently read T&C's on their website (wish I had done so before) and it does clearly state that returns are not to the UK despatch address and returns could be expensive and it is down to the purchaser to bear this cost.I have further read here on Trustpilot, that people mention the return address is to China and other people have had the same experience as me - regarding the quality not living up to the expectations described on the website.Very disappointing.
We recently bought a second dog bed from here, we bought one previously from then about four years ago, the difference between them is unbelievable! the first one oozes quality nice and firm sides soft base but thick and comfy, velcro strips so you can remove the inside components for washing, lovely, The more recent purchase! well what a disappointment!!! totally different quality, cheap material, no firm sides almost flat centre, and most importantly unable to take apart to wash the internal components! you have to wash the whole bed in one go, very heavy when wet even after a 1200 spin cycle, I will definitely NOT buy another dog bed from them in future,
I ordered a bed for my puppy which is a german shephard . . I have been waiting on her bed for 3 weeks. Which is still not delivered. The company is sending me the wrong size also.. I odered a bed for my puppy from another company.So i want a refund from this company..Since i have no use for a small bed for a large dog
I ordered one of the beds. It took 2 1/2 months to get. It is very flat with virtually no cushion for your pet from the ground. According to their website, they offer a full refund within 30 days of receipt of the item. I have sent 3 emails and have not heard back. Shoddy service and poor product.
Follow up review - despite a response from this company to my previous review saying they would finally make contact with us still the disgraceful lack of customer service continues! 5 emails now sent requesting a return - why a return cannot just be initiated is beyond me. Still no response - we're no further forward despite trying for the last 2 weeks to simply receive instructions on how to return an item to this company. Please avoid this company at all costs they are a disgrace!
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