Review Time
Sigh. I didn't want to believe the reviews here but sadly they're correct. I ordered a quarterly subscription of Skin Discipline. When I received my order, they only sent me one 30-ct jar instead of the 3 jars I paid for. Not a huge deal, that was easily enough resolved by submitting a request to support. 3 days later they notified me they were shipping the additional bottles. However a few more days went by and unfortunately I was having severe nausea with every dose, despite following the instructions to take with a full meal. We're talking, it was VERY difficult not to vomit; if you've ever taken a strong dose of zinc then you understand what this is. I submitted a request to support inquiring about returning the two unopened bottles, and they even have an option in the dropdown for "adverse effect", but I was informed they don't accept any returns regardless of whether they've been opened. I'm giving two stars instead of one because in fairness their return policy is out there if you look for it, but I still feel it's absurd that a refund is out of the question on unopened product. I was exceedingly kind about it, too, despite the first error with my order. To be really honest, with products of a similar nature, I've had situations where companies will simply refund me to 'make it right' and not ask me to return the product even when I was fully happy to. So it's not that they CAN'T issue refunds 'due to the nature of the product' (their words), but rather they choose not to. This is just bad customer service, because now I never want to buy anything else from them. And I can't stress enough how bad SD hurt my stomach lol; I tried it for 5 straight days. I'll own my mistake but I want others to be aware!
I bought a few of their products without realising if it didn’t work at all …. It’s money thrown down the drain. All the 3 products I bought didn’t work! I politely contacted their customer service and was told our research says it should work but if it doesn’t on your skin type … “Also, we do not offer a satisfaction guarantee! so we are not able to refund this product or any of it if it doesn’t work on your skin “ . How or where can I see the “research” that you have done please do tell me .. because if not Everyone can just sell a product with no results and have no comebacks ? I should have read your reviews before spending so much money ! I may take this to Trading standards as those could be another online scam !
This is one of the worst companies I have ever worked with as a licensed skincare professional. They have absolutely ZERO integrity. I had a wholesale account with them which they shut down without warning and refused to respond to emails. They raised their order requirements without any warning or even notification, never even giving me a chance to meet them. I had been ordering from them for years when they deemed me unworthy. I won’t buy from them ever again as a customer, nor will I recommend them to clients. Awful unprofessional behavior.
Never thought I'd have to write something like this after being a loyal zitsticka customer for years, but here we are.November marked the first month that my subscription for the skin discipline supplement was charged and the order confirmed, but never received as it never actually shipped. I was told some kind of warehouse issue had effected orders from actually going out. This is concerning as a lot of people are prone to forgetting what they have ordered - If I hadn't contacted Zitsticka myself, I don't believe I'd have ever received what I paid for.Fast forward to December - it has happened again. A week ago the money was taken from me, an order confirmation email received and then... crickets. A week later and the order hasn't even shipped, nor am I expecting it to without me having to send an email complaining.It quite literally is theft though, you cannot charge someone and expect THEM to have to chase you for their order, as if they won't, they'll have paid £30 to receive absolutely nothing. That's attempted theft, guys. Sort it out.
Bought the ‘Face Map Hydro-Patch’ due to an explosion of stress spots all over my face. Never had issues with other spot stickers before and thought these would be good as they cover large areas rather than individual spots. Woke up next day, lots of gunk on patch, looked like job was done. Next day, blemishing where patches had been, but no pain, didn’t think much of it. Following day, swollen, itchy skin with clear solid lines of where the patches had been. Burning sensation. Had a severe reaction. Today I write this as I sit on the sofa with cold compresses covering my face and a prescription for Hydrocortisone for face cream. Having to cancel appointments and work this week due to how bad it is, so actually lost a lot of money and time getting this. Reviews on website are suspiciously all positive, should have been a red flag. Not been asked for feedback yet which is suspicious too. Basically, don’t do it and buy proper products elsewhere that are genuinely ok for your skin.
For body acne - no impact (only tried body acne treatments from them as this is my main concern). Trial period lasted 4 months (this is pretty reasonable and generous). The combo I used was their BodyDouble. It really does seem all marketing, no impact for me.
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