Review Time
Shocking service. Arrived at an apartment in Manchester, paid for 10-nights and upon arrival noticed the apartment wasn’t clean but more concerning the bed fell through when our child went to sleep. Reported to MyPropertyHost who was very abrupt, also tried to blame their Manchester team and could not confirm who would action me a refund as we have to now go to a hotel. Shocking, poorly managed and I would avoid at all costs.
I have booked more than 10 stays with MPH and they have all been amazing! The customer service is 5* - every issue I have ever reported has been dealt with promptly (a missing cheese grater, vegetable peeler or tin opener always appears rapidly after reporting it). A big thank you to Nathan Brunt for his amazing attention to detail, efficiency in dealing with any and every query and his super fast response time :)To give context, I can be fussy and have traveled extensively and do expect a certain level of service. The reason I choose Stay Zeni as my preferred company to book with is their level of attention to detail - from reading the notes on my booking prior to arrival, to extras in the fridge, high speed internet, super clean apartments, reliable on-time check-ins and fluffy bedding, it is always an amazing experience.I would also like to highlight Zoe, Connor and Cherry who always answer the phone in a cheery manner and go out of their way to make sure every stay is a five star stay.
The accommodation was immaculate with everything I needed for my stay. I was given clear instructions by the host on who to contact if I needed any assistance while I used the accommodation. Overall a lovely place to stay and I will be returning.
A lovely apartment , well located and great value for money along with excellent communication.100% would recommend.A big shout out to Chery who delivers excellent communication and always calls back when she says she will. She is an asst to your business.
Our experience with this host company was unacceptable from both a hygiene and duty-of-care perspective.On arrival, the apartment was in a poor and unsafe condition. We identified extensive black mould (bathroom, washing machine, fridge and freezer), visible grime throughout the kitchen and bathroom, and a persistent smoke odour despite the property being advertised as non-smoking. These issues strongly suggest prolonged neglect rather than an isolated lapse.During the stay, both occupants developed skin rashes and persistent coughing, which coincided with exposure to the mould and poor air quality. These concerns were reported promptly and supported with evidence.When we contacted the host company directly, we were told they could not assist and that the matter would be passed to their local team to follow up. No one from the local team contacted us. Instead, we received only a generic message stating that the company was standing by its cancellation policy, with no acknowledgement of the reported conditions or health impacts.There was no attempt to inspect the property, remediate the issues, or offer relocation or refund support. As a result, we were forced to vacate early for health reasons and secure alternative accommodation at short notice and at more than double the original nightly cost, entirely at our own expense.This experience reflects a serious lack of accountability and a failure to respond appropriately when legitimate health and safety concerns are raised. I would strongly advise others against booking with this host, particularly anyone with allergies, respiratory sensitivities, or expectations of basic cleanliness and professional conduct.
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