Review Time
Awful Experience – Unclean Apartment and No SupportI stayed in Manchester for the half marathon and was extremely disappointed with the apartment. The place reeked of stale urine when I arrived. The host only offered an air freshener and later came in (with my permission) to light a candle, but the smell remained. I had to keep the living room window open and the bedroom door shut just to make it bearable.Customer service was useless — I asked to move to another apartment and got no response at all. The host also stopped replying. We had to sleep on the mattress from the bedroom on the living room floor because we couldn’t leave the car park, as it was blocked off due to the marathon finish line.The apartment was dirty, the window was broken and taped shut, and overall, the place felt neglected. After chasing customer service for days, all they offered was the cleaning fee and 20% back.We also felt that, because this is a large company, it was too far removed from the actual apartment and the situation we faced. The commercial and operational level lacked any real customer care or understanding of what we were dealing with.Truly disappointing — I won’t book with this company again and wouldn’t recommend them to anyone.
A host/company that blatantly ignores/blanks & doesn’t even have the decency or professionalism to respond to your complaint nor even willing to discuss the matter for a resolution If you want to stay in an apartment on a derelict building site in a run down area with noise from 7am all day from the building site, then this is the 1 star rating you’ve been looking for. If you could pick the apartment block up and put it somewhere else in Liverpool then great as the apartment inside was lovely However - the listing failed to mention ( which is highly relevant) the block is at the end of a street with derelict boarded up disused buildings either side . There are gated railings to stop people getting in accept the homeless have found a home in the doorways - gathering together drinking cans of what ever. It’s a very quiet and remote street to walk down to which if you’re a lone female or family with kids walking down here especially at night time it’s quite uncomfortable and uneasy to say the least If anything bad were to happen and you needed help, it’s doubtful anyone would hear you with nothing else being around I booked 4 nights Thur to Mon - work trip working from the afternoon and a what I thought would be chilled relaxing and quiet stay morning til afternoon . WRONG From 7.15-7.30am construction works starts on the building site right outside - construction of more apartments. Banging , noise and more noise It was that loud you’d think the windows were wide open. If doubled glazed absolutely useless Not ideal or wanted being woken up at this time in the morning when you’ve finished work late and want a lie inWatching the TV the volume had to be turned up full pelt to hear it with the noise going on outside . I’m not really into watching TV at these decibels. I checked out the Saturday night at 6pm and left early. Stayed for 2 unpleasant nights and didn’t use the other 2 nights. It says usual response from host up to 6hrs. As I messaged them Saturday am with my detailed disappointment and concerns with videos taken of the noise and videos outside of the remote area it’s in . I messaged again when I checked out pm and eventually got a response after 8 hours. If I’d been locked out or had any kind of emergency this response time is just beyond unacceptable. What I will say is whoever responded to me was quite plausible, understanding and empathetic. This is as far as it goes though from responding on the Saturday night The person suggested to find some sort of resolution but didn’t say or suggest what. With this, I suggested a refund of half of the 4 nights stay which I believe is valid and fair even tho my 2 nights I did stay were disrupted with the noise and staying in a less than desirable area. I did say straight away the apartment itself was lovely and it’s not their fault for the construction going on outside , however this does have a significant impact on your stay. And so this should be rightfully mentioned in the listing . If it had of I would not have booked to stay here. Whether they like it or not refusing to accept responsibility of the outside surroundings this will highly disappoint your stay here Expecting to hear back from them come Monday morning I didn’t hear a dicky bird . Nada non zilch response to me. I sent several messages Mon to Wed. Just completely blanked and ignored. You’d expect a business like this to be on the ball and have the utmost professionalism but there was non of that . Not what I expected at all. Zero customer service. Unresponsive and totally not bothered. Thursday morning I escalated my complaint to air B&B as not only had I had no response, they weren’t even willing or interested to discuss a resolution Air B&B were fantastic and incredibly prompt resolving this. I can’t thank them enough in the matter. Professionalism right here. The very same day at the end of the day they called me with a resolution. They informed me the host was not interested in giving any sort of refund it was not open for discussion . Probably why I was blanked and ignored. Air B&B informed me they had broken the terms and conditions listing a property and not mentioning it’s surroundings which would quite obviously impact your stay They informed me I was entitled to 30% refund of the 2 nights I stayed and full refund of the 2 nights I didn’t stay. I’m happy with that resolution Such a shame I had to escalate to air B&B as this company has no care or interest to resolve any concerns or complaints. Quite shocking to be honest when they have over 35 listed properties on air B&B so you’d think they were quite a reputable and professional organisation. Far from it. At least when it comes to any complaints that is !
If it was possible to give no stars then thats what I'd give. The photos on VRBO are very vert missleading. Most importantly its unsafe! The smoke alarm was hanging off the ceiling, the fire doors had no sealing strips and were propped open. The list of issues is endless. Filth, broken furniture, pidgeon faeces thick on window sills, insufficient cutlery and crockery, awful decoration and general upkeep. A week later, 2 emails and 18 calls and we have heard nothing!!! They don't return calls and despite calls as we arrived on Friday we were without sufficient equipment for the weekend. It was awful. I will check anywhere else we book to make sure this company is not involved and will not use Vrbo again as a result of this experience.
terribly bad experience - york Property in HolbornBefore we even arrived, we had threats of £10 charges if we were late for key collection, the wrong apartment information sent to us, and the wrong instructions for directions.Upon arrivalbroken toilet seatbroken shower - shower hanging off the wallbroken lampbroken windowhuman hair in the bowls and platesno bath matunclean cutlerypurple stain in freezerdust everywhereComplained on day one, as we had to go out and buy cleaning materials so we could sleep there, and was told the following "we're aware of the problems, we just haven't fixed them".After three more days of complaining, someone pretending to be a manager called us and offered us 30% refund, to which we accepted and advised we'd hold off reviewing the place and complaining further.It's 17 days later, no refund. No apologies. Just lies upon lies.Have evidence of everything. Will be taking it as far as I can with as many review websites, their CEO, LinkedIN and more. I have no issue with mistakes - and I was grateful this fraudster offered to fix them with a refund. However I cannot stand liars.Game on!
We booked 12 cheapside, Liverpool Eden apartment via Airbnb. One of the 40 ish properties managed by MY PROPERTY HOST (or more accurately not managed !) Took an hour to get keys from a newsagent that was called one thing on our instructions but in fact had no such name (we were told we would be met at the property by my property host ,but that didn’t happen!) We used the emergency contact number to be diverted to a call centre that could not help with instructions to gain access and were told that someone would call us back which didn’t happen. Eventually l spoke with person coming out of the car park to gain access using the broken fob that had been cellotaped back together ! In the apartment it was disgusting. cupboards stuffed with junk. Wardrobes with spare stained bed linen, toilet roll holder hanging-off the wall. Smoke alarm missing from its holder. Microwave stinking with left over food debris. The list goes on and on. Then the real funstarted when we checked the mattress. Multiple piss stains in the mattress and even piss stains on the mattress protector. We walked out and checked into a hotel which is lovely and similar price …. 24 hours later and still no phone call from the company. It would appear from quick research that this company has only been trading a few months and I would guess it is a case of fleecing people while they can before going into receivership which will o doubt happen soon. Requested full refund and of course no responseMy advise is to steer clear of MY PROPERTY HOST and I truly hope airbnb strike all their properties off the Airbnb platform
Do not use this company at all costs,booked a stay in sidmouth at Stoneleigh holiday park ,upon arrival grass around the property was 3 ft high ,no host to meet us which we wouldn't of been aware of had we not phoned the host ,who then said we needed to pay a 35.00 pounds fee to be given the key safe code ( which we would not be given back).we let areselfs in to the property to find scratched flooring all over ,crumbs in the cupboard and fridge, a dirty rug on the floor which maybe if it seen a carpet cleaner would of come back to life but I think it needed to go in the bin.they did supply a hoover when I got this it it was full to the top with dust which i emptied, then out by the front door was a cupboard with a mop bucket in full of stinky dirty water .all under furniture was filth ,upon speaking to people on the site they said the cleaner was in there no longer than 5 mins before our arrival just enough time to make beds and leave some towels ,I am so glad we didn't part with the 200.00 pounds fee they asked for as no one was there to let us in ,we could of been blamed for existing damage,there is no numbers for you to contact in a emergency ,the apartment we rented was number 49 Stoneleigh park ,sidmouth ,I also suggest as a company you look in to what your so called cleaners are actual doing ,maybe you should send them on a collage course ,I will work for you if that's all you have to do is spend 5 mins cleaning and claim a full wage ,thank you spoiling what was meant to be a relaxing break
We booked to travel up from Cornwall and stay in Liverpool for 2 nights. There was a problem with the plumbing and the bath was half full with dirty water. My property advised that they had plumbers on the way. After a 7 hour drive we were walking around Liverpool and were phoned and asked if we could be back at the apartment to allow the plumbers and a My Property Manager into the property as there was not a set of duplicate set of keys available. The plumber and manager turned up an hour later than stipulated and the TV was not working. The manager stayed about half an hour and managed to get i player working. It took the plumber just over 3 hours to fix the issue, the plumber and his mate were really good. So after driving 7 hours my wife and i had to eat takeaway fish and chips rather than going out for a meal and only had i player to watch. Although the Plumber cleaned up the bath was really dirty and there was no cleaning equipment, so i had to go to the local shop at 10pm so we could use the shower. It was left with My Property Host that they would look at making a compensatory payment and would get back to is the next day. After several days we had not heard anything so submitted a formal complaint and after a fortnight we have not even received an acknowledgement. The root cause of this issue was My Property not having a set of duplicate keys available which prevented us going out for the evening. There was also issues with the check in particularly the parking arrangements which resulted in me being parked outside for half an hour on a one way street on double yellow lines until we were able to obtain the correct information on how to enter the garage and where to park. I appreciate things go wrong but not even acknowledging and responding to our complaint is really poor.
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