Review Time
On pressing submit to make a purchase from Debenhams - my first online purchase from them, this webpage popped up immediately with a big display about money back on a subsequent purchase. It looks exactly as a 'within company' offer like Nectar or Tesco club card might look. It suggests a big discount on a future purchase. The positioning of this message is deceiving, leaving the purchaser to just click the boxes to opt in. It flies on the coat tails of a purchase from a legitimate business. Yes, you have to enter bank details - which you have just done when you made the purchase anyway, so why not enter again, if it's Debenhams, and get the cashback? Problem is, there is NOTHING to indicate that this is an entirely different company. The name, 'My Time Rewards', is of course displayed but it gives the appearance of their own reward scheme. Instead it's a PAYABLE reward scheme which will take money from your account on a monthly basis thereafter. Yes, there might just be some (very) small print explaining some of this but that alone is not enough. It should be clearer that you are being transferred to a different company for the offer - which of course leaves Debenhams at fault too - assuming they are aware of this. It should be made much clearer that this company DOES NOT represent Debenhams and that monthly costs are involved. As the title here says, probably not illegal, but it's not ethical to 'entice' people to commit in such a covert manner. Hopefully this will make more people aware.Response to the reply from Mytimerewards:Thank you for using the first two paragraphs of your response to promote your company; I'm sure you will benefit from that! As for the remainder, I admit I voluntarily entered my personal details - but only because I was under the impression that I was doing it as a continuation of my transaction with Debenhams. I would have closed the browser if I had thought otherwise. I admit that I might have overlooked any T&Cs in the small print - we all lead busy lives. I would have been more inclined to read T&Cs from a company not known to me - but I already know and trust Debenhams. You need to be much more explicit in the larger print about who you are. To reiterate, my complaint is about the mode of presentation being unethical. You will no doubt have made sure you are not breaking any laws but I find this marketing approach offensive. I expect that all the sign up info you have given here is factually correct but this is about the context and your intent on promoting your company in this way. I just want to warn anyone else who finds themselves in my position.
The company offers a welcome bonus and promotes it without mentioning that it is only available for UK residents.Besides that, they also do not accept Revolut bank accounts without having that mentioned anywhere in their Terms&Conditions.This is a dishonest behavior, in my view and I would have not interacted with them if I knew that from the start.
I would've gave 5 stars if it didn't take so long between upload receipt processing and actual transfer of the cash. Uploading is easy and the option and variety of shops is decent so I'd say if u sped up getting the cash out it would be 5 stars
Update: my membership was reactivated as of the 13th but received the notification email on the 16th. I was explained how the T&Cs mention reserving the right to cancel a membership without notice if they cannot charge the membership fee.While I am grateful for the reconsideration of the appeal outcome, I still consider customers should be given at least a chance to rectify something that can easily be just a mistake due to cards expiring, getting lost, stollen etc. I wish customers were treated with a bit more respect without having to resort to Trustpilot review pressure after being “slapped” with frustrating canned responses prior to leaving the review. The customer service is very inconsistent and it continues to remain so.———————————————————I’d give it 1 star for user experience and 4/5 for the actual benefits. However, there is a big service offering gap in order to feel the benefits.Their customer service doesn’t seem to be reading the email enquiries properly very often. In my experience, a back and forth is required before they action it properly. They sometimes claim some weird interpretation of the T&Cs which doesn’t really seem to be supported by the rules.Recently, my membership was cancelled for a very petty reason. The company refuses to send targeted emails, they just send canned emails w.g. “Don’t forget to update your bank details”. I changed my bank in September, I have updated my account details, but forgot to update my card details (now I understand one is used to make payments, and the other to withdraw money). However, the monthly bonus is a strange thing: they charge you £15 but pay you £15 back if you submit a transaction for the monthly bonus, which I have done so on a monthly basis. I don’t think I have been overpaid, so cancelling the membership is just them ticking a thing on the T&C. Apparently, the membership should get suspended after 12 consecutive charging attempts. Well, it’s been only 3 months, so unless they tried to charge me 4 times a month, they couldn’t have reached that threshold.Their email also states customers can contact customer service for support/if they want the membership reinstated. Well, their response is that it’s the customer’s responsibility to know the T&Cs and update the details, the company won’t tell you if they cannot charge you nor that they are cancelling your membership. I found out by trying to log in and being told that my account is no longer active. What they don’t want to recognise is that the issue is at their end. I have received over 4 emails saying that my cashback has been accepted, even though my membership had been suspende! I haven’t received a response whether the processed cashback up to the point of the membership cancellation will be reflected in my account. The only way to benefit from the membership again is to allow for 6 months between cancellation and sign up. I’ll pray for them to improve their atrocious business processes/service the meantime!
I like the idea of what MyTimeRewards offers however in practice I have waited over the described timescales and have not actually received the cashback they have supposedly sent. I also signed up with their sister site Complete Savings and have also not received any cashback from that site either. Due to a free trial being offered after buying from one of the retail sites they are partnered with I have not lost any money however I am very reluctant to stay signed up for the subscription if they can not deliver what they promise. I will cancel before I am charged. That being said, the service Is easy to use and I love the idea of what they offer. It's absolutely pointless though if you don't get anything back that they say you will get back. At present I can not recommend this site.
Rip off merchants, stealing money from the disadvantaged. Took money from my son's account when he mistakenly pressed the wrong button. Have been reported to the bank. Disgusting scammers who ought to be ashamed of themselves.@Trustpilot. These people need to have their feed better moderated. There are obviously fake reviews posted here.
After making a purchase with the retailer Wowcher an offer of this company popped up saying if I make a second purchase with Wowcher I will get 15 £ welcome bonus. Turned out as a scam, as I became member and searched the retailer Wowcher as the client of Mytimerewards to make the purchase, the search couldn't find "Wowcher". As I asked the customer service how on earth would I get a reward for shopping over their website with a retailer which is not listed as their client and therefor a shopping experience would be non-existent, the agent "Nelrose" ( Ref. of enquiry 62596994 ) gave an answer which didn't fit to my question. Until today the answer to this question and alternative solution suggestions to get the advertised and promised 15£ welcome reward is still outstanding. Don't bother. Update on the 20st of Dec. : I have now bought from Wowcher over the Wowcher website as advised underneath, I have screenshot and submitted the email from Wowcher to the welcome rewards email. The didn't felt like reacted at all to that.
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My Time Rewards is a leisure savings programme that helps you do more of what you love and save money. Members can save up to 25 percent on leisure activities.
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