Review Time
I am a regular purchaser of MZ Skin products. After spending £300 on my Liberty London Christmas Advent every product inside was amazing except the MZ Skin Hydra Mask. It was literally in pieces and eroding away inside the mask packaging. I emailed customer services at MZ Skin for a replacement who basically couldn't give a s##t and told me to contact Liberty to get a replacement. At the end of the day they only supplied the the Advent - MZ Skin produced and manufactured the mask so in my opinion they should replace it . These masks aren't cheap. Roughly sell for £25-35 each ! You would think that replacing this out of courtesy for a high end product would be automatic to a company like this . So thanks for nothing Grace ( Customer Experience Representative in Training) for having zero Customer Experience Represention ) and your extremely rude email response. I would 100% never buy an MZ Skin Product again or recommend you to friends either. Appalling Customer Experience !
worst product managent and customer serviceget MZSKIN vitamin c serum, opened it and found it went bad and not fresh anymore (color become yellow, which showed on their website, too)contact with their email, no response. get response from Instagram later on, get confirmation for resending one after couple day communication.However, there is no email confirmation / tracking number, have to contact with them serveral time, giving them my address/name, email address,etc every time. still not solved. 2 week ago, they seen my massage and no reply. Now they not even read my message. :)
Used the retinol skin booster as directed first few days no problem then woke up and omg under my eyes and near my cheekbones I’ve aged 20 years. It’s been two weeks and still look as bad as ever. Customer service are not interested. All they said was if you’d bought the product we’d refund but as it’s a free sample then bye! Basically not interested that my high cheekbones and under eye look dreadful. I’m devastated and so glad I didn’t buy the full size. Beware of products and customer service as they are not interested in the customer. I’m devastated on how I now look and they just don’t care.
Not on the first or second, but on the third application, I could feel my skin respond. Result: keeps the skin hydrated, (no down or oily), fresh and fleshy. Very smooth, shiny, fleshy and healthier looking skin. It smells great! My skin benefited from it for sure. Excellent product!
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