Review Time
My solicitor Helen Lucking has been excellent. Always listened and been very efficient. She has always been approachable and very helpful. I was given Helen's name from a member of my family who had recently instructed Helen to help with his divorce. I have given Helen's name to a friend who may be seeking advice as well. Thank you Helen for your professional help and advice and best wishes for the future.
I can't recommend Napthens more. I have dealt with them with twice, once with probate and the next with buying a house and they provided a very professional service both times keeping me informed throughout. Anyone who is having to deal with a difficult situation and is worried about the processes then you would do well to go to Napthens they will explain everything very clearly and keep you informed the whole way through, highly recommended
Brilliant service! Our dedicated solicitor was fantastic from start to finish, guiding us expertly through the conveyancing process and working extremely hard on our behalf to push through the deal as quickly and efficiently as possible. Despite our many phone calls and emails, which were due to hold-ups elsewhere in our chain and circumstances beyond Napthens’ control, she answered everything speedily and kept us calm and realistic.
Excellent service. Listened and understood all instructions. Provided a range of options and price plans available to me followed by their contract and terms of service, all in plain English and easily understood.Courteous and responsive at all times (even through this 'Covid-19 year'). I can happily recommend their services.
Started off quite well, everything was moving along quickly and they were responsive to our queries. After a little while, we stopped receiving replies to some emails and our solicitor (Jayne) was actually rather passive-aggressive, sometimes I braced myself before opening one of her emails because of the tone she used which made me very hesitant to chase her. She also went on annual leave for a period of time and the person dealing with her work actually hung up on us and ignored our emails, which was just unprofessional. No updates were provided unless we asked a couple of times, we were buying a no chain, freehold property but the process still look 5 months start to finish and we aren’t sure what the hold up actually was. The only way we managed to actually get the process moving along was to formally complain, and magically everything was sorted in a matter of days after that. They also tried to charge us more at the end than they had originally quoted us for. We might have just had an overworked solicitor as we are aware that they are very busy at the moment, but honestly I wouldn’t use them again as working with them was just stressful. We thought going for the pricier option would mean we get a better service but we are wishing we used a smaller local company now! Needless to say we are in the house now and they did do their job, I think customer service should be more of a focus and a bit of consistency with responses and standard of care should be looked at in future.
Nicole Chrisham has been nothing short of amazing for the purchase of our new house. Our house buying experience hasn't been the best due to other incompetent solicitors (from the selling of the old property). If all solicitors worked as well as Nicole, moving house wouldn't be one of the top most stressful things! She has always been reachable by phone or by email. She has explained everything so thoroughly - i would not hesitate to recommend. Thanks so much Nicole!
I am currently using the Preston branch to sell and buy a new property, my buyer is using Southport. I thought using the same company would make for a smoother process, but NO! 5 MONTHS after excepting the offer on my property we are no nearer to a completion date,even though Napthens have been working throughout lockdown!? Queries have been raised at the end of june that could've been raised in feb/March! They even "lost" proof of i.d that was scanned in at the Southport office. Never have i experienced such poor service from a firm. I could understand a slight delay due to covid and lockdown but this is beyond a joke now.
A big THANK YOU to Sally Abrams for all her help and assistance during a very difficult time. Her mix of compassion and tenacity is just the right combination required for dealing with belligerent ex husbands!!I would not hesitate to recommend her and her colleagues at Napthens, excellent service all round.
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Napthens provides a wide range of legal services to meet the needs of businesses and individuals.
Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.
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