Review Time
I regret not reading these reviews before signing up for the NASM PT certification. My experience has been so poor that even one star feels generous. No check-ins or progress evaluations throughout the program from someone from NASM - this lack of support contributed to me missing the six-month window to take the practice exam. Despite that, I paid 200 bucks to take the exam from home with a proctor after my missed window. What a stressful and disappointing experience that was! Disconnected from the proctor resulting in going through the check-in process again only to find out that the actual exam questions were so different from the 40+ practice tests I had taken on their website where my passing rate was around 80%. No periodic check-ins about my progress with the proctor during the test to make sure I am doing all 120 questions in time. I spent $800 and still don't have a certificate. On top of it, extremely unhelpful customer service who only repeated their policies instead of helping me out with my problem. What a disappointing experience - DO NOT SIGN UP!!!!
1st of all ZERO STARS should be an option or perhaps Negative Stars. I have filed a BBB complaint against NASM and at this point realize that their certificate with its ridiculous recertification and continuing education requirements for the sake of money, as well as the really terrible lack of job placement means I don't care if I pass this test. i do not care at this point and warn others to just go to a college and get a real degree in nutrition or sports medicine. Do not think being a NASM or other certified trainer is glorious or will make you successful, well known and or respected. On with my BBB Complaint as I have posted below. My exam had expired which I never knew from day one that my access to taking the CPT final exam would expire within 180 days of purchase. Not once did anyone tell me this during the sale, disclose it to me in writing, it never appeared as an alert or countdown within my CPT online training nor did anyone Email or text me with automated messages telling me it would expire. Life got in the way and I needed to delay studies and thought I had until 2029 which was the expiration date on the main page of my Course portal. Upon discovering that my exam options had expired I called customer service who then told me the only option was to pay a $199.00 fee to renew the Final Exam?! From the beginning I have regretted signing up for the NASM program. The material is bloated, doesn't relate to any real world scenarios, does nothing to prepare client/trainer interactions or does it provide any real world programs. Their OPT Model is a cookie-cutter, one size fits all style which most trainers I've talked with said they would never use as it is demeaning and fails to account for a multitude of variables. I would like to finish this course becasue they will not refund me my tuition at this point and I DO NOT want to pay a $199.00 fee. I will not recommend anyone to use NASM when you could get a better education at a community college or other online schools. NASM is interested in your money and getting as much as they can, they are not interested customer satisfaction but only when their companies image is exposed.
I bought the All Inclusive CPT package thinking that having a guided work study experience would be beneficial.First the CPT course. The content was mediocre at best. If you've read any comprehensive exercise manual or text book all of the content is review. The study guides for the proctored exam do not line up with the exam questions at all, but thankfully due to my past education experience was still able to pass relatively easily.The worst part is the "Gymternship". There is virtually no communication from NASM. I received an email saying I would be placed sometime in the next two months, and then out of the blue a very disgruntled employee from a local gym called me for an interview in which he spent half the time complaining about previous interns, and the rest of the time trying to dissuade me from this career path. Needless to say, I thanked him for his time and informed him that I was not interested in this "opportunity". Went back to NASM and was like, "Hey, this was terrible. Can I get a refund for this experience." NASM's response: crickets.
PLEASE go anywhere but here. Arrived thirty minutes early to my scheduled online exam. Did all the practice program software update stuff the day before to make sure I was good to go. Two hours later and multiple conversations with tech support via phone and live chat, finally got it all resolved... only to find that they marked me 'absent'. WHAT?? I've literally been in communication with you the WHOLE TIME. Then they say that I need to contact them back after 24 hours and contest the 'absence' to try to get it excused so I can qualify for a retake without having to pay. Absolute joke.
I strongly advise against choosing NASM for anyone looking to become a certified personal trainer. The course content is basic at best, and the company’s policies feel exploitative.When I attempted to take my first exam, I was denied entry because I didn’t have my CPR certificate on hand—a mistake on my part. However, despite the promise of three exam attempts, you’re not truly entitled to them. Instead, you must pay for retakes: $50 for the first retake and $199 for the next.To make matters worse, they lack an online payment system for these retakes. You’re forced to call them, and in my case, this international call cost me an extra €20 per attempt. I’m currently on hold again, trying to pay for another retake, which should have been included, but due to their misleading terms, I’m being charged more on top of my initial fees.Save yourself the frustration and avoid enrolling with NASM. All the necessary information is available online for free, and you’d be better off taking an in-person course locally.
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