familygiftsco.com

3.3
3.3 Based on 41 reviews

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Average Rating

3.3

/
5

41 Reviews

5 Star
56%
4 Star
0%
3 Star
2%
2 Star
5%
1 Star
37%

All Reviews

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Review Time

Narcissa Howard
Unreliable Service and Disappointment

Caution - unreliable and disappointing service. I placed my order on November 30, assured it would arrive in time for Christmas, with no issues expected. However, it took them 18 days to process my order, and by December 24, it hadn't even reached the airport for shipping. When I raised my concerns, they merely blamed the shipping company and ignored my questions about the 19-day delay in dispatch. Eventually, I received the item, which turned out to be a $20 low-quality product, not even suitable for costume use, despite having paid $94. I had to find another gift since it didn't arrive in time for Christmas as promised. Extremely disappointing experience.

1
Date of experience: Dec 31, 2025
Hal Turner
Misleading and Frustrating Experience

Warning - a deceptive and unsatisfactory company. I placed my order on November 30, assured it would arrive for Christmas without issue. It took them 18 days to process my order, and by December 24, it hadn't even reached the airport for shipping. When I complained, they only blamed the shipping company and ignored my questions about the long delay. I finally received the item, which was a $20 low-quality product, not even costume-grade, despite paying $94. I had to buy another gift because it didn't arrive for Christmas as promised. Very disappointing service.

1
Date of experience: Dec 25, 2025
Autumn C.
Not Worth It

Not worth it; tracking shows no movement for 15 days. Clearly a scam.

1
Date of experience: Dec 20, 2025
Orville Howard
Still Waiting and No Response

I ordered a Christmas gift on December 5th, but I still haven't received it as of December 19th. They do not respond to my messages. What a scam! DO NOT ORDER FROM THEM!

1
Date of experience: Dec 19, 2025
Judith Morris
Very Poor Service

I bought a necklace as a Christmas gift. The site claimed delivery in 6 to 8 days. The day after I ordered, I was informed it was being prepared for delivery. After a few days, I emailed to ask if I could pay for faster shipping since it was for Christmas, but I received no response. The site still shows it as being prepared for delivery. I also ordered two dog collars weeks earlier, and they are still marked as being prepared for delivery. I will never shop with them again.

1
Date of experience: Dec 18, 2025
EJ36
Incomplete Order and Poor Communication

I ordered a hug ring and a hug necklace as a Christmas gift for my wife. The necklace arrived, but the ring was missing from the gift box. I reached out immediately, but I have yet to receive any response. I've emailed four times total. I'm very disappointed with this company as they let me down for Christmas. No communication whatsoever, and I was unaware they were shipping from overseas. I would not purchase from them again.

1
Date of experience: Dec 12, 2025
Needs Better Communication

It's been ten days since I placed my order, and I haven't received any updates regarding preparation or delivery. I've sent emails with no response. They appear to be overseas and don't disclose that information. On December 23, I finally received the item, which is quite cute. Therefore, I raised my rating to 3 stars, but they still need to improve their communication.

3
Date of experience: Dec 07, 2025
Christi Brooks
Damaged Delivery and Slow Response

The poster I received was damaged, with rips and water stains, and threads hanging. I contacted them via email and chat, but it took three days for a response. I sent pictures and declined another offer since it took over 16 working days to arrive, and now I'm waiting for a refund with no confirmation of when that will happen.

2
Date of experience: Dec 05, 2025
Marcia
Avoid This Place

Avoid this place. You do not receive what you ordered.

1
Date of experience: Dec 03, 2025
Deanne Reed
Misleading Product Description

I wouldn't even give it 1 star. The advertising is misleading. I ordered a family canvas that clearly shows it as a wrap-around type in the picture. I was disappointed when a tube arrived with the canvas inside. I tried to wrap it myself, but it proved difficult as they need to leave a 2-inch margin, causing some words to disappear. It would cost between £55-£65 to have it done. Avoid this company at all costs.

1
Date of experience: Nov 28, 2025

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