nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

User-friendly and informative platform

The platform is user-friendly and filled with useful information. We found everything we needed, which allowed us to book a return trip during the Christmas season. Excellent value for the price, and we could book a flexible ticket with seat reservations. Overall, a fantastic experience.

5
Date of experience: Dec 01, 2025
Enoch
Simple online booking with ticket storage, but a minor hassle.

Booking online through the app is quite straightforward, and it conveniently saves your tickets. However, it can be a bit frustrating to input coach card details twice—once for verification and again during payment for each booking. It would greatly improve the experience if the app could store coach card information, requiring input only once a year.

4
Date of experience: Dec 01, 2025
August P.
A huge thank you to the amazing staff member!

I want to express my gratitude to the staff member who was working on Sunday, 30th November at the airport station. She provided exceptional customer service by assisting me with my ticket changes and guiding me to the right location. She even walked me to the correct coach to ensure I boarded the right one. Her friendly and polite demeanor made a significant difference, especially during a chilly late Sunday shift. Such outstanding service deserves recognition!

5
Date of experience: Nov 30, 2025
DIETO12354
More Affordable Airport Options Needed

More affordable options to the airport would be appreciated, thank you.

5
Date of experience: Nov 28, 2025
Harrison
Excellent Service and Timeliness

Very good service with timely travel, better than taking a train.

5
Date of experience: Nov 28, 2025
Michele Anderson
Double Booked Seat Issue

I reserved a seat for extra legroom, but it was double booked.

1
Date of experience: Nov 28, 2025
Nora Thomas
Simple Booking and Fair Prices

4
Date of experience: Nov 28, 2025
Nestor Price
Great Service

Excellent service overall.

5
Date of experience: Nov 28, 2025
Barry Foster
Satisfactory Service

Service was satisfactory.

5
Date of experience: Nov 28, 2025
JL43
User-Friendly Process

The process was easy to navigate and complete, and I found what I needed. Note: the date is incorrect; I am traveling on Saturday, 29th Nov.

5
Date of experience: Nov 28, 2025

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