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nationalexpress.com

nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%
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Filtered Reviews

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Review Time

Asad Hussein
Due to severe delays

Due to severe delays, a breakdown, and lack of communication on the 14th, I missed my 15:00 flight from Stansted. I request compensation, including the cost of the missed flight. Please advise on next steps.

1
Date of experience: Nov 14, 2025
Aileen
System was easy to use.

System was easy to use.Frequency of coach times were good..

4
Date of experience: Nov 14, 2025
Fiona Hartley
Very good service

Very good service, on time and helpful

5
Date of experience: Nov 14, 2025
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Mrs Helen Oberg-Brown
A good way to travel

Cheerful, helpful drivers, clean,reliable coaches and easy online booking even a nearly 80 year old could cope with.

5
Date of experience: Nov 14, 2025
customer
Timing very punctual

Timing , fast and quicker in checking and also very kind and sociable staff

5
Date of experience: Nov 13, 2025
Christopher Howell
To london and back

Good return trip up Thursday back Saturday

5
Date of experience: Nov 13, 2025
Jaro
BUS NOT ARRIVED

On the 13th of November, we were waiting for the A9 bus at 19:20 from Stratford to Stansted. The National Express operator informed us that they had been waiting for the A9 bus since 6 PM and none had arrived. We had no option but to take another company.We also have not received a refund, and there is no option available to request one.

1
Date of experience: Nov 13, 2025
Consumer
Smooth journey good drivers spacious…

Smooth journey good drivers spacious bus followed speed limits accurate time

5
Date of experience: Nov 13, 2025
Bea Kamila
Bus never turned up at pick up point to…

Bus never turned up at pick up point to take us to the airport which was not communicated so everyone waited hoping …. We have managed to get a return journey back from the airport but…. The driver let too many people on board which he realised half way through the journey. He stopped in the middle of the motorway asking people to get off. Weird experience

1
Date of experience: Nov 13, 2025
Priya Mohan
The experience to book and ride is both…

The experience to book and ride is both smooth. It’s just the prices are increasing every day.

4
Date of experience: Nov 13, 2025
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